[Hiring] Senior Learning Experience Designer @ChenMed

Role Description

The Senior Learning Experience Designer is responsible for solving a variety of challenges through the development of learning solutions and educational materials and experiences. The incumbent in this role strategically reasons to understand the root cause of training issues then designs appropriate, high impact solutions to mitigate gaps and problems. He/She is accountable for consulting, designing, developing and measuring learning solutions that are contextual, relevant and applicable for our team members. The Learning Experience Designer creates solutions that are large in scope and complexity through the utilization of performance support tools, simulations, gamification, custom video development, AI supported interactions, leader-led workshops, and other digital learning assets modules.

• Owns the end-to-end design and development of complex, enterprise-wide learning solutions, experiences, and products which may include: performance support tools, simulations, gamification, custom video development, Augmented or Virtual Reality, leader-led workshops, interactive infographics, webpages, and other digital learning assets.
• Establishes a clear understanding of the learning request, presenting issue or opportunity in order to gain clarity on the root cause and to define performance outcomes.
• Utilizes a variety of approaches to gather all relevant information such as facilitating virtual focus groups, conducting interviews and observations, and analyzing performance data.
• Identifies success criteria for projects; uses that criteria to measure the effectiveness of the learning solutions being developed.
• Manages concurrent large-scale projects and directly or indirectly leads the work of others.
• Facilitates meetings with internal and external team members using virtual collaboration tools.
• Establishes and updates project plans and dashboards, communicates project status, anticipates risks and executes mitigation strategies, and implements opportunities for continuous improvement with project delivery.
• Establishes personas, learning journeys and experience maps; brainstorms recommendations and considers how and when technology might be used to create an engaging and practical solution that targets the desired outcomes.
• Designs prototypes, wireframes, and mock-ups to demonstrate a concept and gather feedback in order to decide on the most suitable solution.
• Develops employee-centered learning experiences and solutions by applying adult learning principles and design thinking/human-centered design approaches.
• Curates content from clients or develops content that is used in learning deliverables.
• Collaborates with and supports other members of the Enterprise Learning team who have responsibilities in operations, delivery, and measurement.
• Builds relationships and consults with internal stakeholders and subject matter experts.
• Performs other duties as assigned and modified at manager’s discretion.

Qualifications

• Advanced-level business acuity
• Expert knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods
• Working knowledge of web development
• Familiarity with assessing and managing SCORM packages.
• Strong analytical, problem-solving and critical thinking skills
• Exceptional written and verbal communication skills with the ability to simplify complex information and tell compelling stories through narratives, visuals, and metaphors
• Keeps the learner experience at the center of the work applying human-centered design and design thinking in an agile way.
• Models a growth mindset with a focus on continuous personal improvement and inspires others to do the same
• Stays abreast of current and trending learning and development best practices
• Comfortable operating with both strategic and tactical focus and can easily switch between the two
• Action-oriented and works well under pressure while managing multiple concurrent, large-scale project deliverables
• Excels in execution, establishing priorities and meeting deadlines in a rapidly changing environment
• Ability to navigate ambiguity and demonstrate resilience in a rapidly growing organization that requires adjusting to shifts based on the needs of the business
• Ability to collaborate and build trusting relationships within and outside the organization with subject matter experts, stakeholders, vendors and leaders as well as influence them without formal authority
• An initiative-taker approach with excellent project management skills and the ability to prioritize, manage and complete multiple projects on schedule and within budget
• Strong commitment to quality, organization and diligence
• Demonstrated capabilities in teamwork, collaboration, and project leadership
• Proficient in Google Suite and Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems/software required for the position
• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time.
• Spoken and written fluency in English
• This job requires use and exercise of independent judgment

Requirements

• BA/BS degree in Psychology, Technology, Education, Instructional Design, Human Performance Technology, Product Management or related field required
• A minimum of 7 years of direct work experience developing both technical and soft skills learning solutions for a wide variety of audiences from frontline to management level required
• A minimum of 5 years of direct work experience developing solutions using digital course authoring tools, development software and related programs (i.e., Articulate, Captivate, Camtasia, Loom, Prezi, Adobe Premier, Canva, etc.) required
• Advanced experience with Adobe Photoshop, Premier and Audition
• Experience designing and producing learning experiences and providing strategic direction for design and production work that may be done by internal clients or external vendors
• Experience using a human-centered design/Design Thinking approach using ADDIE, SAM and agile techniques
• Experience leading virtual collaboration sessions using tools such as Miro, Lucid, Figma, etc.
• Experience designing learning solutions using a variety of modern learning modalities/channels such as: ILT, VILT, simulations, case studies, experiential learning, micro learning, videos, infographics, etc.
• Experience converting content into an engaging multimedia experience using illustration, motion graphics, audio and visual design skills
• Experience working with a variety of vendors to quickly identify potential solution providers when external support may be required
• Experience designing experiences suitable for deployment in remote delivery training tools such as Class.com, GoToMeeting, LiveMeeting, Adobe Connect, Zoom, or WebEx
• Experience with Learning Experience Platforms (LXP) or Learning Management Systems (LMS)
• Experience with designing and developing emerging learning experiences including VR/AR, adaptive learning, game-based learning and immersive scenario-based learning as well as utilizing other new to marketing authoring tools

Benefits

• Great compensation
• Comprehensive benefits
• Career development and advancement opportunities
• Work-life balance
• Opportunities to grow

Company Description

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire.