[Hiring] Senior Learning Experience Designer @Mission Lane

Role Description

We're looking for a consultative, business-first learning designer to join our Learning & Development team as a Senior Learning Experience Designer.

The impact you'll make:

• Work with operations directors and senior leaders across the enterprise to diagnose team needs and build solutions.
• Own the full arc from stakeholder conversations to measurable results.
• Build real relationships across the business and deliver clear, measurable improvements.

Day-to-day, you'll be:

• Running needs and task analyses to understand business requirements.
• Building across modalities: facilitator guides, participant workbooks, ILT decks, Articulate Storyline courses, job aids, and hybrid approaches.
• Partnering with directors and senior ICs as a trusted design advisor.
• Using AI tools for prototyping outlines, drafting storyboards, and generating assets.
• Keeping our content library accurate and current.
• Facilitating pilot sessions and stepping in for ongoing courses as needed.
• Mentoring a junior designer and helping set design and creative standards for the team.

You'll thrive in this role if:

• You've had the "wait, does this actually need a course?" conversation more than once.
• You pick up the phone to communicate effectively.
• You've designed for operations with real targets and metrics.
• You move before you're asked and take initiative.
• You bring a portfolio with at least one piece that demonstrates design, delivery, and results.

Qualifications

• 5+ years of hands-on corporate instructional design experience.
• Bachelor's or master's in Instructional Design, Adult Education, Educational Technology, or equivalent experience.
• Extensive ILT design experience, including facilitator guides, participant workbooks, and classroom activities for adult learners.
• Proven ability to own large-scale design projects from kickoff through rollout with minimal oversight.
• Expert-level proficiency with eLearning technology (such as Articulate) and working knowledge of audio and video editing.
• Strong command of adult learning theory and instructional design models.
• Hands-on experience using generative AI tools in the design process.
• Experience designing across operational skills, business skills, individual contributor development, and leadership.
• A portfolio showcasing the ability to simplify complex content across multiple formats.
• Ability to travel as required, approximately 4-6 times per year.

Preferred Qualifications

• ATD Master Instructional Designer certification or CPTD.
• Background in financial services, fintech, or high-volume operations environments.

Compensation

• Annual full-time starting base salary range: $95,000 - $124,250.
• Eligible for additional compensation through annual incentive and equity programs.
• Comprehensive benefits plan including paid time off, 401(k) match, wellness stipend, health/dental/vision insurance, disability coverage, paid parental leave, flexible spending account, life insurance, and remote-first work environment.