[Hiring] Senior Learning Design Professional @Humana

Role Description

Become a part of our caring community. Humana’s Center of Excellence Curriculum Team is seeking a Senior Learning Design Professional who is experienced in adult learning to support the Provider Contact Center. As the Senior Learning Design Professional, you will use instructional design, cognitive psychology, and adult learning theory to determine the appropriate learning solution for a new process or system, or to address a knowledge or performance gap.

• Design and develop learning solutions for both new hires and existing associates to support role-based organizational needs.
• Conduct needs analysis and use findings to develop learning solutions targeted to meet specific audience needs.
• Use a disciplined instructional design approach to create meaningful, memorable learning experiences.
• Write effective learning objectives and performance assessments to measure training effectiveness, including evaluating learners' satisfaction levels, proficiency, and performance improvement.
• Select appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence.
• Select appropriate media for delivery (instructor-led training, E-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met.
• Develop storyboards, instructor-led content, and eLearning.
• Create high-quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts.
• Identify and validate content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers.
• Collaborate with other departments, project managers, peers, etc.
• Evaluate the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change, and business impact; identify trends and patterns in data.
• Prepare facilitator support materials (i.e., PowerPoint slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and collaborate with others to ensure effective delivery and engaging learning experiences.
• Provide instruction and guidance to Facilitators, including facilitating Train the Trainer sessions when needed.
• Maintain curriculum content and agendas to ensure they remain current, valid, and relevant to the audience.
• Establish learning development timelines, milestones, and regularly communicate progress.
• Respond timely and accurately to curriculum/content feedback.
• Adhere to design standards and meet quality standards and deadlines.

Qualifications

• 3+ years of learning design experience with adult learners.
• 3+ years of experience developing curriculum content, eLearning programs, and virtual learning solutions.
• 2+ years of working experience and technical skills in Articulate 360 (Storyline/Rise).
• Progressive business experience with a focus on eLearning strategies and adult learning theories.
• Excellent writing, grammatical, and verbal communication skills.
• Strong emotional intelligence and organizational skills with the ability to be flexible in a very fluid and fast-paced environment with changing processes and multiple priorities.
• Strong attention to detail and analytical skills.
• Experience with Microsoft Office products and/or similar tools to include PowerPoint, Excel, Word, Outlook, and Teams.
• Must be able to work Eastern Standard Time business hours.

Requirements

• Bachelor's or Master's degree in Learning and Performance, Education, Communications, Performance Consulting, Industrial/Organizational Development, Human Resources, or related field (preferred).
• Minimum 2 years of experience in a consumer-facing role (preferred).
• Experience in Medicaid/Medicare/Provider business lines, contact center, or healthcare and/or insurance setting (strongly preferred).
• Experience with contact center learning and development for Fortune top 100 organization (strongly preferred).
• Project management experience and/or PMP certification (preferred).
• Facilitation experience (preferred).
• Proficiency designing virtual Instructor-led training (preferred).
• Experience developing and managing courses in an LMS (Learning Management System) (preferred).
• Prior experience with measuring learning solutions and tying to performance (preferred).

Benefits

• Competitive benefits that support whole-person well-being.
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Additional Information

• This role is 100% remote and anyone selected for offer will be required to operate on Eastern Standard Time business hours.
• Work at Home Requirements: Minimum download speed of 25 Mbps and upload speed of 10 Mbps is required; wireless, wired cable, or DSL connection is suggested.
• Occasional travel to Humana's offices for training or meetings may be required.
• Scheduled Weekly Hours: 40.
• Pay Range: $71,100 - $97,800 per year, eligible for a bonus incentive plan based on company and/or individual performance.