[Hiring] Senior Learning Consultant @First Interstate

Role Description

The Senior Learning Consultant partners with internal clients during all phases of the learning process and provides guidance and support to department Learning Consultants, while being committed to meeting the learning needs of our organization. This position will identify needs, perform program design and development in various delivery methods, coordinate and implement programs, conduct skilled facilitation, administer the online learning system, and evaluate learning impact. In addition, this position will exhibit advanced problem-solving and technical skills, serve as the primary liaison with Compliance, Audit, and other departments, and assist in managing department vendor contracts.

Essential Duties and Responsibilities

• Conducts learning needs analysis conversations with internal partners, determines and prioritizes learning needs, and recommends appropriate solutions and delivery methods to meet business objectives.
• Designs and develops learning solutions in a variety of delivery methods, including web-based e-learning courses, virtual synchronous sessions, classroom sessions, meeting kits, user guides, job aids, and various communications.
• Facilitates learning in both virtual and classroom delivery methods, focused on achieving program learning objectives through learner engagement.
• Evaluates learning impact by creating post-session surveys and/or conducting participant debrief conversations, followed by collecting and analyzing responses; based on responses, determines improvement opportunities and implements strategic updates to better meet learner and organizational needs.
• Maintains and updates learning materials with a goal of ongoing improvement to content and learner engagement; proactively updates courses and documents as policies and procedures change and collaborates with subject-matter experts to stay abreast of regulatory updates as well as changing business objectives.
• Oversees administrative functions of First Interstate Bank's Learning Management System to include creating, updating, and maintaining user profiles, assigning appropriate courses, accessing and distributing reports, and troubleshooting and ensuring resolution of technical issues.
• Consults with department Learning Consultants to provide guidance and support, ensuring priority needs are met and project quality is achieved; regularly shares knowledge to elevate technical skills within the Learning & Development (L&D) Team.
• Acts as a point of escalation for complex problems within the department, determines and implements innovative solutions.
• Displays expertise in learning technology and keeps skills up to date in an ever-changing industry.
• Advises L&D Team and internal partners on existing technical functionality, as well as researches and recommends new technology solutions as determined necessary.
• Serves as the primary liaison between Compliance and Audit to ensure assignments meet regulatory requirements, as well as develops and oversees an ongoing reporting strategy to satisfy interdepartmental audit needs; may serve as main connection for other departments as well.
• Assists in managing department vendor contracts, including existing vendor renewals and the research and implementation of new vendors to meet changing organizational needs and budget guidelines.

Qualifications

• Possess skills in the use of presentation programs such as Microsoft PowerPoint and Canva and online development software such as Storyline, Articulate Rise and Captivate, and virtual meeting programs such as Teams and WebEx.
• Excellent consulting skills with the ability to guide and align stakeholders around specific implementation recommendations.
• Possess excellent interpersonal skills, and oral and written communications skills.
• Skilled facilitator, capable of establishing credibility with a variety of audiences and leading them through the learning process, effectively managing discussion and presenting content in an engaging, dynamic fashion.
• Passionate and enthusiastic about the learning field.
• Ability to create training content, materials, and presentations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Possess advanced knowledge of adult learning theory and ability to apply learner-centered strategies to accomplish training objectives across all lines of business utilizing a variety of delivery methods.
• Committed to creating a positive client experience while responding to questions and requests from all levels of our organization.
• Work to exceed expectations with each interaction while building collaborative relationships.
• Possess a continual drive for improvement and self-development as you seek to make a positive difference in the growth and development of First Interstate Bank team members.
• Consistently display actions and behaviors that exemplify First Interstate Bank's Purposeful Vision and Core Principles.

Requirements

• Bachelor's Degree required.
• 10+ years related experience, training, and/or equivalent combination of education and experience required.
• Experience in a collaborative learning development environment to include assessing, designing, developing, and evaluating interactive learning solutions required.
• Experience in the Financial Services industry preferred.

Licenses and Certifications

• Certified Instructor/Master Training Specialist preferred.
• Certification(s) or credentials from an accredited talent development agency and technical certification(s) preferred.

Physical Demands and Working Environment

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently.
• Sitting - Frequently.
• Standing - Occasionally.
• Noise Level - Moderate.
• Typical Work hours - M-F (8-5).
• Regular and Predictable Attendance - Required.