[Hiring] Senior Learning Associate @Capital One

Role Description

Are you a self-starter, a go-getter, and a deal maker? Are you disciplined and autonomous? In Capital One’s Business Cards & Payments group, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for like-minded people who can share our passion for success and a high sense of urgency to deliver on customer needs.

The Field Effectiveness Team is seeking a creative and experienced Senior Learning Associate to join our Learning and Development Team. In this role, you will be responsible for contributing to and managing key components of end-to-end learning projects. You’ll contribute to the strategic success of the field sales teams, helping to deliver best-in-class and measurable results. You will be instrumental in developing visually appealing, effective, and results-driven training materials and learning experiences that align with our organizational competencies.

Our ideal candidate is:

• A positive, solutions-oriented problem solver who is obsessed with creating and facilitating learning experiences that drive performance for our Sales Associates.
• An engaging storyteller who uses their communication strengths to inspire others and advocate for creative and innovative learning solutions.
• Detail-oriented and able to translate project goals into high-quality execution.
• Equipped with strong project management skills with the ability to meet deadlines in an agile work environment.
• Someone who thrives in a high-energy, fast-paced environment and has the discipline to manage priorities independently.
• Excellent at communication and collaboration, with the ability to work closely with cross-functional teams to meet shared goals.
• Someone who has the grit to work hard and the spirit to have fun while doing it.

Key Responsibilities

• Utilize instructional design, adult learning methodologies and best practices to design, develop and facilitate high-quality, engaging, and results-driven learning experiences that align with organizational competencies and have clear learning objectives.
• Collaborate with L&D team members, sales leaders, and internal partners to identify performance gaps and support the implementation of high-quality, creative learning strategies.
• Monitor the effectiveness of learning content through assessments, surveys, and feedback, utilizing data to suggest and implement iterative improvements.
• Apply proficient knowledge of multimedia design and digital learning authoring tools to produce professional-grade graphics, animations, videos, and interactive elements.
• Manage multiple learning project workstreams simultaneously, ensuring high quality and timely delivery.
• Keep up-to-date on digital education trends and technologies to ensure our training programs remain effective.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 2 years of experience in Learning and Development or Instructional Design.
• At least 2 years working with digital learning authoring tools (Articulate Storyline) and multimedia suites (Camtasia).
• At least 1 year of experience measuring and reporting on learning outcomes (surveys, assessments, or performance data to evaluate training effectiveness).
• At least 1 year of experience facilitating content and using instructional design models.
• At least 1 year of experience with audio and video editing software.

Preferred Qualifications

• Bachelor’s degree or military experience.
• 1+ year of experience supporting learning for sales teams.
• Experience using AI coaching tools.
• Experience in video production, podcasts and digital learning.
• Experience engaging and collaborating with internal stakeholders.
• Demonstrated application of adult learning methodologies (Bloom’s Taxonomy, Kirkpatrick’s Levels of Evaluations).

Salary Information

• Remote (Regardless of Location): $80,800 - $92,200 for Sr. Learning Associate.
• Richmond, VA: $80,800 - $92,200 for Sr. Learning Associate.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.