[Hiring] Senior Instructional Designer @Corpay

Role Description

Corpay is currently looking to hire a Senior Instructional Designer within our Corpay Payables division. This position falls under our Corporate Payments line of business. In this role, serve as a strategic partner and trusted advisor to Department Leads, Product, Marketing, and Subject Matter Experts (SMEs), independently leading the design, development, and continuous improvement of high-quality operational documentation and learning resources. Deliverables include:

• Standard operating procedures (SOPs)
• Process documentation
• Participant and user guides
• FAQs
• Job aids
• Microlearning videos
• Other performance support resources that support business objectives, knowledge transfer, and operational excellence

You will report directly to the Instructional Design Manager and regularly collaborate with cross-functional partners across Operations, Product, and Client Support.

Qualifications

• Bachelor's degree in Instructional Design, Education, Technical Communication, Organizational Development, English, Communication, Business, or a related field; or an equivalent combination of education and experience preferred.
• 5+ years of experience in instructional design, technical or procedural writing, operational documentation, or learning and development supporting complex business or technical environments preferred.
• Exceptional technical and/or procedural writing, editing, and proofreading skills with the ability to translate complex business processes into clear, concise, user-centered documentation.
• Advanced knowledge of instructional design principles, adult learning theory, technical writing, process mapping, decision trees, and conditional logic.
• Proven ability to independently manage multiple projects, exercise sound judgment, prioritize competing demands, and deliver high-quality work with minimal direction.
• Exceptional written and verbal communication skills, with demonstrated attention to detail and the ability to create accurate, polished, and user-centered documentation.
• Demonstrated critical thinking skills, including the ability to identify decision points, exceptions, workflow dependencies, and opportunities to improve documentation and business processes.
• Proficiency with Microsoft Office Suite, project management software (e.g., Monday.com), and enterprise learning or knowledge management platforms.
• Demonstrated ability to build collaborative relationships, mentor peers, and influence documentation standards and best practices across cross-functional teams.

Requirements

• Leading the design, development, maintenance, and continuous improvement of operational documentation, learning resources, and performance support solutions.
• Analyzing complex business processes by partnering with stakeholders and SMEs to gather, validate, and translate information into accurate, user-centered documentation and learning resources.
• Applying instructional design principles, adult learning theory, process mapping, decision trees, and conditional logic to create intuitive, scalable documentation.
• Evaluating existing documentation and business processes to identify gaps, inconsistencies, opportunities for standardization, and improvements.
• Leading documentation discovery efforts by identifying decision points, exceptions, dependencies, and workflow logic.
• Leveraging emerging technologies, including AI-assisted tools, to improve content development efficiency.
• Managing multiple documentation initiatives simultaneously, balancing competing priorities while delivering high-quality solutions within established timelines.
• Driving documentation projects from discovery through implementation, proactively resolving ambiguities, making recommendations, and collaborating with cross-functional stakeholders.
• Mentoring and coaching instructional designers, trainers, and content contributors.

Benefits

• Full home office setup
• Company-issued equipment
• Hands-on onboarding and role-specific training