[Hiring] Senior Director of Learning & Development @Austin Cryo Ventures LLC

Role Description

Build the engine that powers 200+ wellness studios. Restore Hyper Wellness is the category leader in modern wellness, IV drips, NAD+, peptides, hormone therapy, cryotherapy, red light, and skin health, delivered through 200+ franchised studios nationwide. We're hiring a senior learning systems builder to re-architect how Restore trains every person in every studio. You'll own the full L&D stack, sit on the senior leadership team, and have the budget and air cover to build the function from scratch.

What You'll Own

• The learning platform: Own the LMS end-to-end — selection or rebuild, content architecture, analytics, and integrations with our HRIS, EHR, and POS.
• Role-based certification paths: Design and deploy a 101/201/301 leveling system for every studio role — Registered Nurses, General Managers, Estheticians, and Wellness Representatives.
• Field training & franchisee onboarding: Build the model that takes a new franchisee from FDD signature to opening day and beyond.
• Ops manuals & brand standards: Keep the documentation that defines how a Restore studio runs current, accessible, and enforceable.
• New Studio Opening readiness: Own the NSO playbook so every new studio opens with a fully certified team on day one.
• New service launch enablement: Partner with Product, the Chief Medical Officer, Medical Operations, and Regulatory for training on new services.
• Cross-functional communication: Build the rhythm — newsletters, huddles, regional calls, video, in-LMS announcements.

AI Is the Operating Layer

• AI-powered micro-training delivered daily, in the flow of work.
• AI role-play simulators for sales, intake, objection handling, and retention.
• Personalized learning paths by role, tenure, and each studio's KPI gaps.
• Real-time AI coaching after shifts, calls, and consults.

How We'll Measure Success

• First-time client → member conversion, attach, and rebooking.
• GM-driven four-wall profitability, labor efficiency, retention, and NPS.
• Clinical quality and service-mix expansion for RNs and Estheticians.
• New-hire ramp time, certification pass rates, and closing the gap between top- and bottom-quartile studios.

Qualifications

• Bachelor’s degree in Training and Development, BA, or related field experience.
• Franchise system experience.
• Full-stack L&D ownership.
• Proven KPI impact.
• AI-native, not AI-curious.
• Clinical & product fluency.
• Builder, not delegator.
• 5+ years of experience in developing and delivering scalable and effective training programs within a multi–unit retail or similar environment.
• 3+ years of people management experience.

Skills and Abilities

• Strong understanding of adult learning principles, instructional design methodologies, and training evaluation techniques.
• Excellent communication and presentation skills.
• Demonstrated leadership abilities.
• Highly organized and detail-oriented.
• Proficiency in Google Suite and learning management systems (LMS) preferred.

Bonus Points

• Health, wellness, medical, or aesthetic services background.
• Experience standing up a learning platform from scratch.
• Multi-state experience across regulated services.
• Prior work training RNs or licensed clinical staff.

Benefits

• Competitive salary and annual bonus.
• Insurance benefits effective within 30 days of start date.
• 401k match up to 4%.
• Monthly fitness reimbursement.
• Flexible PTO.
• Complementary and discounted therapies in-studio and in-office.