[Hiring] Senior Director, Education @BeyondTrust

Role Description

Provide leadership for BeyondTrust’s global Education function, accountable for the strategy, execution, and continuous evolution of customer, partner, and internal technical enablement. This role ensures education is a measurable business lever—accelerating customer time‑to‑value, driving adoption, reducing support burden, and supporting long‑term retention.

As a senior leader, this role owns the performance and alignment of Education’s Technical and Enablement leaders, translating company strategy into scalable education programs and delivery models. This role operates as a key customer and stakeholder of the platforms, processes, and services provided by Customer Operations, partnering to ensure Education requirements are clearly defined, prioritized, and effectively supported.

Success in this role requires strong cross‑functional leadership and close collaboration with:

• Product
• Professional Services
• Technical Account Management
• Solutions Engineering
• Channel
• Operations
• Other stakeholders

What You’ll Do

• Own the global Education strategy, ensuring customer, partner, and internal enablement programs are aligned to BeyondTrust’s business priorities and evolve alongside product and go‑to‑market strategy.
• Lead and develop senior Education leaders across Technical Education, Enablement, Instructors, and eLearning, setting clear expectations for outcomes, accountability, and performance.
• Partner with Operations as a strategic stakeholder and customer, defining Education requirements for platforms, tooling, processes, and services, and collaborating to ensure those capabilities effectively support Education delivery and scale.
• Position Education as a strategic business capability, ensuring training and enablement are recognized as high‑impact contributors across the full customer lifecycle—from onboarding through expansion and renewal.
• Drive measurable outcomes by establishing and analyzing qualitative and quantitative metrics, using data to inform decisions, forecast impact, and continuously improve effectiveness and efficiency.
• Collaborate cross‑functionally with Professional Services, Technical Account Management, Solutions Engineering, Channel, Go To Market Enablement, Product, Support, and Operations to ensure education initiatives are coordinated, scalable, and aligned with enterprise priorities.
• Guide content and delivery strategy, ensuring stakeholders are informed, engaged, and aligned on changes to education offerings, delivery models, and operational dependencies.
• Serve as a visible, trusted senior leader, representing Education in strategic discussions and influencing direction across BeyondTrust.

Qualifications

• Bachelor’s degree in education, computer science/information systems, or communications (or equivalent experience).
• 8+ years customer education/enablement experience, with at least 5 years of progressive team/people management experience.
• Global team management experience.
• 5+ years learning technologies and LMS platforms.
• 1+ years’ experience building and/or leading a customer education function for SaaS products.

Nice To Have

• Go to Market, Professional/Advisory Service, Support, or Product Management experience.
• Strong metrics analysis and construction skillset.
• Ability to lead strategic cross-company initiatives.
• Ability to present to a variety of audiences, up to and including C-suite.

Benefits

• Diversity and Inclusion as guiding values.
• Supportive culture that encourages connection and collaboration.
• Focus on employee well-being to enhance customer care.

Company Description

BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders.

BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners.

Learn more at www.beyondtrust.com .