[Hiring] Senior Digital Learning Support Technologist @Milpark Education Pty Ltd

Role Description

The position of Digital Learning Technologist is responsible for the design, build, configuration, maintenance, and quality assurance of high-quality digital learning environments across Milpark’s learning systems and platforms. The role plays a critical part in enabling excellent academic staff and student experience by ensuring that course pages, assessments, templates, engagement tools, dates, workflows, and system integrations are accurately built, technically sound, and aligned to institutional and academic requirements.

Reporting to the Academic Manager: Digital Learning Systems, this role combines strong technical capability with a service-oriented approach to supporting the effective delivery of teaching and learning in the digital environment.

• Works across the Virtual Learning Environment (VLE), Student Information System (SIS), and associated educational technologies.
• Ensures integrated components function effectively and that course delivery is supported by well-structured, reliable, and student-friendly digital spaces.
• Requires a high level of attention to detail, a commitment to quality, and a strong understanding of how different digital systems, platforms, data structures, and academic requirements interact.
• Expected to build trusted working relationships with academic staff, project teams, IT teams, and other internal stakeholders.
• May include mentoring new team members to ensure high standards of service delivery and technical quality.

Qualifications

• A Bachelor’s degree (at minimum) or a postgraduate degree (preferred) in one of the following or related fields:
  • Educational Technology
  • Information Technology
  • Computer Science
  • Instructional Technology
  • Education with a focus on Technology Integration
• Platform specific certifications (Moodle/Canvas/Blackboard/D2L)
• IT Support certifications (IT Fundamentals/IT Support)

Requirements

• Minimum of 4–5 years’ relevant experience in digital learning, learning technology, LMS administration, course build, educational technology support, or a closely related environment.
• Demonstrated experience in building and maintaining course pages within an LMS, preferably Canvas.
• Demonstrated experience in configuring digital assessments within an LMS, including assignments, quizzes, gradebook settings, dates, and release conditions.
• Experience embedding student engagement tools and activities within the LMS to support effective course delivery and student participation.
• Experience working with integrated digital environments, including the relationship between the LMS, SIS, and associated platforms.
• Experience in a higher education institution or similarly complex learning environment will be strongly advantageous.
• Experience supporting academic or operational stakeholders in a digital learning context will be advantageous.
• Experience in quality assurance, pre-launch checking, testing, and issue resolution in digital course delivery will be advantageous.

Benefits

• Demonstrate flexibility and adaptability in response to changing operational and academic requirements.
• Manage multiple digital learning tasks simultaneously while ensuring deadlines, service standards, and quality expectations are met.
• Demonstrate strong organisational skills, time management, and the ability to prioritise effectively in a deadline-driven environment.
• Communicate proactively, professionally, and consistently with stakeholders.
• Participate in the development and refinement of departmental and interdepartmental checklists, workflows, templates, standards, and quality controls.
• Adhere to established workflow processes, legislation, policies, procedures, and institutional quality standards.
• Contribute to data clean-up, validation, and quality assurance activities as required.
• Maintain a strong focus on quality of output, technical correctness, consistency, and attention to detail in all aspects of course and assessment build.

Desired Behavioural competencies

• Must be mature, professional, dependable, and committed to high standards of work.
• Demonstrate a strong quality orientation and pride in producing accurate, technically correct, and polished outputs.
• Demonstrate excellent attention to detail and a methodical, analytical approach to work.
• Demonstrate excellent time management, planning, and organisational ability.
• Demonstrate the ability to manage multiple priorities and deliver effectively in a pressurised, deadline-driven environment.
• Demonstrate the ability to work independently while also contributing positively to a collaborative team environment.
• Demonstrate excellent written and verbal communication skills in English.
• Demonstrate strong interpersonal skills and the ability to build effective relationships with a wide range of stakeholders.
• Demonstrate initiative, problem-solving ability, and a willingness to take ownership of assigned responsibilities.
• Be service-oriented, responsive, and committed to supporting academic staff and enhancing the student experience.
• Demonstrate commitment to continuous professional development, self-improvement, and staying current in digital learning practices and technologies.