[Hiring] Senior Customer Training Specialist @Medtronic

Role Description

We are looking for a passionate and experienced individual to join our European Robotics Surgical Team! Use your technical expertise and clinical experience to train, educate and inspire surgeons, first assistants, and OR staff from a variety of surgical specialties to advance patient care and outcomes with the Medtronic Hugo RAS robot.

This role is open for a Portuguese speaking employee willing to travel 75% of his time to the training centre.

• Deliver education and training on the Medtronic Hugo Robotic Assisted Surgery technology, covering surgical indications in General Surgery, Urology, and Gynaecology.
• Deliver technical training and actively support laboratory sessions and hands-on workshops.
• Apply a structured teaching methodology to assess the efficiency and safety levels of trainees.
• Master the ecosystem surrounding robotic surgery, including surgical equipment, instruments, and supporting digital infrastructure.
• Collaborate and interact with Sales and Clinical teams, Medical Affairs colleagues, and surgical proctors to prepare and set expectations for training programs.
• Develop expertise in RAS System Technology, RAS System applications, OR Efficiency, and Training Pathway process.

Qualifications

• Bachelor’s degree.
• +5 years of experience in training, field sales, sales support, clinical or technical role in the medical device or healthcare industry.
• Medical device experience with Laparoscopic and/or Robotic Assisted Surgery technologies.
• Clinical and/or operating room experience.
• Proven experience and/or training mindset.
• Fluency in Portuguese and English.
• High capacity and excellent problem-solving skills.
• Design, development, delivery, and evaluation of product and procedure based technical education and training using blended learning solutions.
• Positive mindset, team player with professional work ethic.
• Willingness to travel 75% of your time.

Benefits

• Competitive Salary and flexible Benefits Package.
• A commitment to our employees' lives at the core of our values.
• A wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Pay range for Belgium: 77,600.00 EUR - 116,400.00 EUR.
• Pay range for France: 58,400.00 EUR - 87,600.00 EUR.
• Pay range for Netherlands: 66,800.00 EUR - 100,200.00 EUR.
• Pay range for Portugal: 40,000.00 EUR - 60,000.00 EUR.
• Pay range for United Kingdom: 53,600.00 GBP - 80,400.00 GBP.
• This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).