[Hiring] Senior Associate, Training @Housecall Pro

Role Description

As a Senior Associate, Training, you are responsible for not only facilitating training, but also developing training for our teams. You are a top performer in your current role. You are a great communicator who is comfortable taking on complex projects while working independently. You bring an analytical mind to constantly improve the efficiency and efficacy of your projects. You think creatively to build and improve upon processes and think your way through obstacles and challenges in order to come up with solutions. You’re curious, hard working, and willing to go the extra mile to get the job done the right way every time.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Facilitate training for employees across the business
• Collect and analyze survey and effectiveness data
• Work cross-collaboratively with team members and leadership across the organization
• Execute administrative tasks, scheduling, and orchestrating training across the organization
• Identify training needs and schedule appropriate training sessions for employees
• Design and develop training materials
• Collaborate with management to continuously maintain and develop training curriculum to improve and evolve our programs as we grow and scale the business
• Lead proactive, transparent discussions and collaborate with stakeholders when the performance of a rep deviates from expectations
• Additional duties and tasks may be assigned as the Enablement Department scales and evolves

Qualifications

• 2+ years of experience in training, facilitation, or employee development
• Experience with training tools and platforms (i.e., Learning Management Systems, Zoom, PowerPoint)
• Bachelor’s degree in Education, Human Resources, or equivalent work experience
• Proven ability to deliver engaging and effective training sessions

Requirements

• Ability to learn, adapt, and change direction quickly
• Ability to take feedback and immediately apply it
• Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
• Analytical problem-solver who takes a self-driven approach to solving problems they encounter
• Manages and delivers upon multiple priorities, timelines, and deadlines
• Excellent reading/writing comprehension, presentation, and facilitation skills
• Ability to stay motivated, patient, and consistent for extended periods
• Strong attention to detail

Benefits

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs