[Hiring] Senior Admissions Counselor @Verto Education

Role Description

The Admissions team advances Verto's mission by guiding students and families through the process of joining Verto, from their first request for information through deposit. Admissions helps families navigate what is a life-changing decision - whether to start college with an experience rich in self-discovery, abroad.

This role supports Admissions activities including:

• Conduct ~75 outbound phone calls each day, speaking with students and families for ~4 hours per day.
• Maintain excellent notes as well as accurate and complete database records of students and their families.
• Educate students and families about Verto’s educational offerings, benefits, and process with partner colleges.
• Communicate clearly and effectively to students and families, providing exceptional service and timely responses.
• Utilize and maintain reporting to manage a full and accurate picture of student progress toward necessary action items.
• Finalize enrollment and achieve weekly, monthly, and quarterly goals.
• Maintain accurate and complete student records with excellent note-taking and CRM hygiene.
• Coordinate with internal and external stakeholders to communicate, educate, and collaborate to problem solve as needed.
• Maintain complete compliance with relevant privacy, compliance, and confidentiality policies.
• Other duties as assigned.

During the off-peak times of year for Admissions, this role may also support key initiatives for the broader Enrollment Department, including:

• Conducting outreach to enrolled students and families to assist them with their Onboarding and Pre-Arrival tasks.
• Managing a caseload of enrolled students.
• Responding to student and family inquiries throughout the pre-departure student lifecycle.
• Preparing and reviewing materials to be used throughout the pre-departure student experience.
• Assisting with building out processes related to new programs or products.
• Assisting with live event coordination for admissions, onboarding, student financial services, or community building events.
• Other duties as assigned.

Qualifications

• Native-level fluency in English.
• Ability to work remote; this is a remote position.
• Able to travel at least 2 - 3 weeks per year.
• Must be based in the US, and work on a time zone 1 hour +/- those in the continental US.
• Availability to work occasional weekends, holidays, and evenings is required.
• Bachelor’s degree or equivalent, and familiarity with the US higher education system.
• Excellent verbal and written communication skills.
• Exceptional attention to detail, record-keeping, and ability to follow completed multi-step processes.
• Strong computer skills, including Google suite and Microsoft suites.
• Ability to work independently in a fast-paced environment.
• Self-motivated and self-directed.
• Persuasive and goal-oriented, possessing a positive outlook and professional demeanor.

Requirements

• 2 years of sales experience or working in study abroad preferred.
• Experience working with student and parent populations preferred.
• Living abroad, travel abroad, or study abroad experience preferred.

Benefits

• Be part of a mission-driven organisation reimagining higher education.
• Work in a globally-minded, international environment.
• Exposure to cross-functional teams (academics, operations, student life).
• 100% remote first organization.
• Unlimited vacation + Bank Holidays.
• Uncapped sick time.
• Medical, dental, & vision insurance.
• Fully funded Short and Long-Term Disability, and Life Insurance.
• Paid Parental Leave.
• 401K.
• Opportunity to grow in a fast-moving, impact-driven organisation.