[Hiring] Seasonal Virtual Instructor Supervisor @H&R Block

Role Description

As a seasonal Virtual Instructor Supervisor, you will lead the recruitment, selection, training, and performance management of a team of Virtual Instructors to ensure high-quality instructional delivery. You’ll oversee day-to-day operations including onboarding, coaching, scheduling, and performance evaluations, while collaborating with leadership to align instructional talent with business needs. This role is key to maintaining instructional excellence and supporting continuous improvement in virtual learning experiences.

• Identify, recruit, interview, and assess high-caliber Virtual Instructors based on competencies and content demand, in partnership with the Manager of Virtual Instruction and District General Manager (DGM)
• Manage the learning paths of Virtual Instructors
• Deliver and manage company training programs (Virtual Facilitation Skills, Train-the-Trainer, Dress Rehearsal, Mentoring)
• Analyze and evaluate individual needs to develop or identify current or potential offerings that meet those needs
• Conduct team meetings to share learnings and set expectations
• Serve as a liaison to the Learning Development department
• Provide guidance for scheduling, classroom/facilities selection, setup, and equipment
• Coordinate addendum, contract pay, and hourly pay for instructors
• Develop course training method analysis and success measures to provide feedback to Tax Training instructional designers
• Review instructor scorecards (surveys, tests, and conversion data)
• Observe, coach, and rate instructors against necessary competencies
• Partner with the Manager of Virtual Instruction to address under-performing instructors and take corrective action, if necessary
• Assign instructors based on need and performance to meet enrollment demands
• Conduct year-end performance evaluations and develop individual development plans
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent
• Ability to work effectively in a diverse work group; ability to lead in a matrix environment and at a distance (virtually)
• Demonstrated analytical and problem-solving skills
• Demonstrated organization and prioritization skills; ability to work independently and handle multiple tasks/projects simultaneously
• Effective oral, written, and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills
• Knowledge of instructor and/or presenter evaluation programs, needs assessment theory, and relevant principles, practices, and techniques
• Training project and team management experience; ability to identify potential risks associated with a proposed training initiative and recommend alternative actions

Requirements

• Bachelor’s degree in education, curriculum development, adult learning or other related field or an equivalent combination of education and experience (preferred)
• Experience planning, directing, coordinating, and monitoring instructor and/or presenter evaluation systems; knowledge of adult learning theory and instructional design theory, principles, practices, and techniques (preferred)
• 3 years H&R Block tax office experience (preferred)

Benefits

• Competitive pay
• Comprehensive benefits
• Support for life both in and outside of work
• Medical and prescription drug coverage
• Participation in the H&R Block Retirement Savings Plan (401(k) Plan)
• Employee Assistance Program
• (Virtual) fitness center programs
• Associate discount program
• Business Travel Accident Insurance
• Associate Tax Prep benefit

Pay Range

The pay range for this position is $21.59 - $32.40/Hr. Local minimum wage laws apply. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.