[Hiring] Seasonal, Virtual Instructor Supervisor @H&R Block

Role Description

Assist in recruiting, selecting, hiring, training, assignment, pay, and performance management of Virtual Instructors.

Day to day, you’ll…

• Selection / Hiring / Administrative / Coaching and Evaluation
  • Identify & recruit high caliber Virtual Instructors (shared responsibility with Manager of Virtual Instruction and DM) based on published competencies/content demand
  • Interview and assess competencies
• Training
  • Manage learning (educational) paths of Virtual Instructors
  • Deliver and/or manage company training for instructor (Virtual Facilitation Skills, Train-the-Trainer, Dress Rehearsal, mentoring)
  • Analyze and evaluate individual needs, and identify current or potential offerings to meet those needs
  • Conduct team meetings to share learnings and set expectations
  • Serve as liaison to Learning Development department
  • Provide guidance for scheduling, classroom/facilities selection, setup and equipment
  • Coordinate addendum, contract pay, and hourly pay for instructors
  • Develop course training method analysis and success measures that can provide feedback for Tax Training instructional designers
  • Review Instructor Scorecard (surveys, tests and conversion data)
  • Observe, coach, and rate instructors against necessary competencies
  • Partner with Manager of Virtual Instruction to address under-performing instructors and take corrective action, if necessary
  • Assign based on need and performance to meet enrollment demands
  • Conduct year-end performance evaluation and individual development plans
  • Other duties as assigned

Qualifications

• Completion of a high school diploma or equivalent. Additional course work in training/facilitation/online learning is preferred
• Knowledge of instructor and/or presenter evaluation systems
• Training management experience
• Knowledge of needs assessment theory, principles, practices and techniques
• Knowledge of project management principles, practices and techniques
• Facilitation and presentation skills
• Effective oral, written, and interpersonal communication skills sufficient to present and explain often complex information to multiple organizational levels
• Ability to identify potential risks associated with a proposed training initiative and recommend alternative actions
• Demonstrated analytical and problem-solving skills
• Ability to manage multiple tasks/projects simultaneously and complete tasks per established schedule
• Ability to lead in a matrix environment and at a distance (virtually)
• Ability to work effectively in a diverse work group
• Technical skills
• Understanding and previous use of a Windows-based systems
• Competency in MS Word, Excel, and PowerPoint
• Ability to navigate on the Internet
• Experience with hiring, coaching, and developing

Preferred Qualifications

• 3 years or equivalent of H&R Block Field experience
• Bachelor’s degree in education, Curriculum Development, Adult Learning or other related field or an equivalent combination of education and experience
• Experience planning, directing, coordinating, and monitoring instructor and/or presenter evaluation systems
• Knowledge of adult learning theory and instructional design theory, principles, practices, and techniques

Benefits

• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage
• Can participate in the H&R Block Retirement Savings Plan (401(k) Plan)
• Employee Assistance Program
• (Virtual) fitness center programs
• Associate discount program
• Automatically enrolled in Business Travel Accident Insurance
• Receive Associate Tax Prep benefit

Pay Range

The pay range for this position is $21.59 - $32.40/Hr. Local minimum wage laws apply. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.