[Hiring] Seasonal Trainer - Health Insurance @Everise

Role Description

• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures.
• Proficient and comfortable in training in a remote virtual training environment or brick and mortar.
• Ability to train and facilitate via Adobe Connect – or similar remote training platform and traditional Brick and Mortar environment.
• Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance.
• Partner with clients in curriculum design and modification. Develop associated supporting materials.
• Ability to train to adult learning styles virtual and brick and mortar.
• Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives.
• Prepare lesson plans and course agenda for each training class.
• Conduct proficiency evaluations and certify trainees for the programs to which they are assigned.
• Execute nesting or on the job training excellence with results.
• Ability to train class sizes anywhere from 10 to 100 learners.
• In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance.
• Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams.
• Ensure trainees are successful for production environment and long-term retention.
• While not training, trainer will be asked to take phone calls or support operations, depending on the business needs.
• Perform assigned CSR duties.

Qualifications

• A minimum of one year instructing in an adult learning environment preferably in the contact center, customer service or related industry.
• Undergraduate degree in Instructional Design, English or a related discipline.
• Virtual online experience in blogging or teaching.
• Ability to build rapport in an online virtual environment.
• Excellent oral and written communication skills at all levels of the organization.
• Demonstrated presentation and facilitation skills.
• Proficiency in Microsoft Office applications including PowerPoint and Word.
• Ability to work any shift x 7 days a week.
• Ability to understand Standard Operating Procedures and when to ask for guidance.
• Ability to adapt and implement changes on the fly.
• Outgoing personality.