[Hiring] School Success Specialist @Axiom Learning Inc

Role Description

Axiom Learning is looking for a highly motivated School Success Specialist to support K-12 schools in successfully implementing our transformative software products. The School Success Specialist will be responsible for onboarding, training, and supporting K-12 school districts as they integrate Axiom’s software solutions into their educational programs. Your role will be instrumental in enhancing student outcomes and helping schools maximize the impact of Axiom’s technology.

• Serve as the primary point of contact for school districts during onboarding, implementation, and ongoing support.
• Lead quarterly check-in meetings to proactively guide successful implementation.
• Lead continuous Professional Development (PD) sessions for educators focused on building teacher education and Executive Functioning (EF) expertise, distinct from onboarding training.
• Conduct virtual training sessions for educators and school leaders to ensure effective adoption of Axiom’s software. (Occasional in-person sessions)
• Provide instructional coaching to Points of Contact (POCs) and teachers, helping them understand how to deliver lessons effectively and integrate the skills taught into other academic classes.
• Provide prompt troubleshooting support and technical assistance to ensure smooth and timely software operation.
• Collaborate with sales and customer success teams to develop tailored implementation plans for each district.
• Monitor software usage and effectiveness, proactively identifying challenges and providing solutions.
• Gather feedback from school partners and work with the product team to enhance software features and usability.
• Maintain strong relationships with school administrators, educators, and IT teams to ensure long-term success.
• Document training sessions, user concerns, and best practices for continuous improvement.
• Stay up to date with trends in K-12 education technology and special education to provide informed support.

Qualifications

• Experience in education technology implementation or working in a K-12 school district setting (e.g., instructional coaching, IT support, special education support).
• Strong technical troubleshooting skills and ability to guide non-technical users.
• Excellent customer service communication, presentation, and training skills, with the ability to engage educators and school leaders.
• Understanding of Special Education needs and how technology can support diverse learners (preferred but not required).
• High level of initiative, adaptability, and problem-solving skills to support fast-growing educational programs.
• Strong organizational and project management skills to handle multiple school partnerships simultaneously.
• Ability to travel occasionally for in-person training and support.

Benefits

• Full-time role with competitive salary and benefits.
• Opportunity to work in a mission-driven environment dedicated to transforming education.
• Ongoing training in neuropsychology and learning sciences to support student development.
• Collaborative and fast-paced work environment where innovation is valued.