[Hiring] School-Based Navigator @Centerstone

Role Description

The School Based Navigator (SBN) serves as a critical liaison among schools, families, and the organization. This role facilitates access to behavioral health services for students, supports the intake and insurance process, and promotes service continuity through collaboration with internal teams and community partners. The SBN ensures that all activities are conducted in alignment with regulatory standards, person-centered practices, and the organization’s mission.

Essential Job Functions

• Receive and Process Referrals
  • Accept and respond to student referrals from assigned schools within three business days, initiating family contact and documentation.
• Insurance and Funding Support
  • Assist families in Medicaid eligibility screening and application; verify private insurance benefits and screen for alternative funding as needed.
• Coordinate Service Entry
  • Schedule intake appointments with school-based therapists or refer to appropriate access points if a student is not eligible for school-based services.
• Manage Intake Documentation
  • Ensure completion, accuracy, and proper electronic filing of all intake and compliance documentation per operational standards.
• Support Compliance Tasks
  • Collaborate with teams such as Billing, Health Information Management (HIM), and Quality to complete non-billable regulatory tasks and timelines.
• Provide Administrative Support
  • Answer incoming calls, make and document non-billable calls on behalf of school-based staff, and maintain accurate clinical records.
• Maintain Service Continuity
  • Conduct ongoing insurance checks and support paperwork updates to maintain eligibility and access to care throughout treatment.
• Resource and Crisis Linkage
  • Partners with schools and community agencies to connect families with appropriate support, including crisis services when indicated.
• Adhere to Ethical and Privacy Standards
  • Follow organization’s privacy, confidentiality, and security policies always and practice within professional ethics, when applicable.
• Support Program Operations
  • Function within Organization’s Operational Guidelines and contribute to program quality through routine self-evaluation and adherence to CARF-aligned standards.
• Engage in Professional Development
  • Participate in required training, team meetings, and continuous improvement initiatives to enhance service quality and coordination.
• Other duties as assigned.

Qualifications

• Understanding of mental health systems and school-based service models.
• Strong interpersonal, organizational, and communication skills.
• Proficiency in documentation, electronic records, and telephonic engagement.
• Knowledge of community resources and ability to coordinate support services.

Requirements

• High School diploma or GED required.
• Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements including Relias at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record and current auto insurance.

Physical Requirements

• ADA Consideration - Sedentary work:
  • Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.
  • Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
  • Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program