[Hiring] Scheduling Trainer @RadNet

Role Description

As a Scheduling Trainer at RadNet, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century. You will align all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes.

• Design and develop in-house training material for instructor-led, self-paced, and/or web-conference learning.
• Promote and provide interactive and engaging learning, and present training material in live and/or web-conferencing venues.
• Maintain up-to-date knowledge of existing workflows, policies, and system functionality.
• Teach scheduling appointments according to site and company and system.
• Provide thorough and accurate preparatory information to trainees regarding procedures.
• Use good judgment in dealing with distressed, angry, or emotional patients or angry physicians’ offices or trainees.
• Triage scheduling activities to ensure smooth and efficient department operations.
• Monitor and communicate trainee attendance and overall training trends to Site/Area Operations Managers.
• Occasionally travel to various scheduling call centers to provide training and participate in projects and/or meetings.
• Conduct needs assessments to identify training gaps and opportunities for performance improvement.
• Evaluate training effectiveness through testing, observation, feedback, and follow-up with management.
• Maintain detailed training records, including attendance, performance, and progress notes.
• Provide individual coaching and mentorship to support trainee confidence and performance.
• Model and reinforce professional communication, empathy, and patient-centered service.

Qualifications

• Exercise sound judgment and an ability to remain professional in all situations.
• Demonstrate effective and professional communication, interpersonal skills, and respect with patients, guests, and colleagues.
• Have a structured work approach, understand complex problems, and prioritize work in a fast-paced environment.

Requirements

• Minimum 6 months of radiology scheduling work experience.
• High School Diploma or GED.
• Advanced medical terminology knowledge and a strong understanding of various insurances.
• Excellent presentation skills.
• Ability to create interactive and effective training materials.
• Experience with Microsoft Office programs including but not limited to PowerPoint, Word, and Excel.
• Excellent communication skills, customer service, and telephone etiquette.
• Strong working knowledge of scheduling protocols and scheduling systems/software.

Benefits

• Comprehensive Medical, Dental, and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.
• Pay Rate: $19.00 hourly.