[Hiring] Salesforce Training Specialist @Thunder

Role Description

As a Trainer at Thunder, you will play a critical role in driving successful user adoption following the implementation of new Salesforce + AWS solutions. You’ll be responsible for designing and delivering engaging, customized training programs — from end-user enablement to Train-the-Trainer models — to help our clients confidently leverage new tools and processes. You’ll work closely with cross-functional teams and client stakeholders to deliver scalable, creative training and change management experiences that support enterprise transformation.

Your work will begin with a deep understanding of the impacted user groups, including their current tools, processes, and pain points. From there, you'll assess the future-state changes introduced by the new Salesforce and/or AWS solution, clearly articulating the benefits and rationale for these changes. Based on this insight, you'll develop and execute a customized enablement and change management strategy designed to guide users smoothly through the transition.

• Design and deliver end-user training programs specifically tailored for customers following the implementation of Salesforce, AWS, or other related systems.
• Facilitate virtual and/or live training sessions and readiness activities, providing hands-on coaching and support during and after training sessions.
• Conduct needs analysis for each client to customize training content to their specific use-case and user profile.
• Develop engaging training materials, including user guides, tip sheets and quick reference guides, tutorials, and video content, to support the learning process.
• Lead or contribute to Organizational Change Management (OCM) efforts, including stakeholder alignment, readiness assessments, and change agent enablement.
• Maintain clear communication and collaboration with internal Thunder teams and client business leads throughout the lifecycle of training development.
• Evaluate training effectiveness through weekly touchpoints and feedback survey data; iterate and adapt approaches accordingly.
• Develop and maintain a repository of training resources and documentation for ongoing client support.
• Maintain a deep understanding of Salesforce and AWS capabilities, features, and best practices, incorporating the latest into training modules.

Qualifications

• 2–3+ years of experience designing and delivering Salesforce and/or AWS end-user training at a consulting firm, with a strong focus on developing engaging eLearning modules and digital enablement content.
• Deep familiarity with Salesforce and its core clouds (Sales, Service, Experience), as well as Amazon Connect, Field Service and/or Revenue Cloud (preferred).
• Experience training on Agentforce or other AI platforms (highly desirable).
• Experience with video editing tools, virtual meeting platforms, and curriculum development tools (preferably Google Suite, Camtasia, Articulate, Audiate, Canva, Microsoft Teams, Zoom, Google Meet, and Mural).
• Strong presentation and communication skills, with an emphasis on clarity and engagement.
• Ability to develop clear, concise, and user-friendly training materials.
• Excellent organizational skills and ability to manage multiple training schedules and projects at the same time.
• Apparent creativity and a knack for making the complex seem simple.
• Relevant Salesforce or AWS certifications preferred.
• Bachelor’s degree in a relevant field or equivalent practical experience.

Benefits

• Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
• Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building.
• Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
• Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
• People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.