[Hiring] Regional Training Supervisor @Guild Garage Group

Role Description

As the Regional Training Supervisor, you’ll be facilitating the playbook for success, empowering technicians, CSRs, leaders, and sales teams with the tools they need to drive Guild Garage Group’s growth. You’ll collaborate with a nationwide network of garage door companies to deliver cutting-edge training and coaching programs, ensuring that our workforce is equipped to deliver consistently outstanding results. You’ll also leverage your skills in data and analytics to track the success of our programs, demonstrating how your efforts are fueling growth and innovation.

Key Responsibilities

• Identify Training Needs:
  • You’ll be the go-to expert for spotting the training gaps that are holding teams back and working with your leader to design solutions that fuel growth.
  • Partner with owners, department heads, and employees to dive deep into the needs of each unique team to create a powerful training roadmap for continued development.
• Provide Field Coaching Support:
  • Virtually work 1:1 or in small groups with individuals who need a little more support, giving them a fresh perspective and build those foundational skills.
  • Host weekly calls for your region to bring folks within Guild together to share best practices and facilitate microlearning experiences.
• Facilitate & Create Training Programs:
  • You’ll be the face of our training revolution, traveling to our partner companies when necessary or facilitating virtually to deliver engaging, next-level training sessions.
  • Support and work alongside field trainers and leaders within our partner’s organizations to ensure our programs are delivered with consistency, quality, and impact.
  • Create necessary content to address training needs and knowledge gaps.
• Evaluate Program Success:
  • Show off the power of training with data-driven results—track success using real-time metrics and analytics to continually improve programs.
  • Collect feedback directly from the field and present your findings to senior leadership to guide decision-making.
• Build Relationships and Partner with Field Operations:
  • Stay plugged into the pulse of our network, collaborating with field operations teams to ensure our training aligns with the day-to-day needs of the business.
  • Ensure that field trainers and leaders are fully supported with the tools and strategies they need to execute flawless training sessions.

Qualifications

• 2+ years of experience in Training & Development, Learning & Development, or a related field, with demonstrated success supporting and developing others.
• Strong understanding of adult learning principles and experience delivering engaging, performance-focused training.
• Ability to build credibility and influence operational leaders through coaching, partnership, and accountability rather than authority.
• Excellent communication, facilitation, coaching, and relationship-building skills with a customer-service mindset.
• Highly organized with strong project management skills and the ability to manage multiple priorities, brands, stakeholders, and time zones simultaneously.
• Collaborative by nature, with the ability to work cross-functionally and build strong partnerships across departments.
• Experience using or learning Learning Management Systems (ADP LMS experience is a plus) and comfort leveraging data and reporting to measure training effectiveness and identify opportunities.
• Willingness to travel approximately 25% to support field teams, strengthen partnerships, and deliver training across our brands.

Preferred Qualifications

• Bachelor’s degree in Communications, Human Resources, Education, Business Administration, or a related field.
• Certification in training and development (CPTD, ATD preferred).
• Experience in the skilled trades, field operations, or a service-based industry is highly preferred, with an understanding of technician workflows and operational challenges.

Benefits

• Opportunity to help build a best-in-class onboarding and training function in a rapidly growing organization.
• High visibility and partnership with operational leadership across the business.
• Ability to shape scalable onboarding programs that directly impact employee success and operational performance.
• Collaborative, fast-paced, people-first culture focused on development and growth.
• Career growth opportunities within a rapidly expanding platform organization.
• Competitive pay with incentives.
• Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching.
• Employee Discount.
• Employee Referral.
• Part of a world-class family of residential services brands, investing heavily in training and developing our people.
• Focus on growth creating many opportunities for increased responsibilities and senior roles.