[Hiring] Quality/Education Program Coding Manager @Piedmont Healthcare

Role Description

Responsible for leading and development of Patient Connection Center Education and Quality Assurance programs, including:

• New employee training/onboarding
• Quality assurance and ongoing educational needs

This position ensures:

• Consistent development and coordination of all learning strategies, training policies and procedures, course content, and delivery.
• Planning, developing, and maintaining quality assurance policies, programs, and initiatives for the Patient Connection Center based on quality standards, tools, and methods.
• Effective execution of training/quality activities in collaboration with PCC Operational Effectiveness team members, analysts, and leadership.
• Assessment of training and communication needs associated with process changes and/or system implementations or updates.

Maintains effective communication and engagement strategies, including:

• Standardization and organization of policies, procedures, and other related content.
• Direct leadership and guidance to Educators and Quality Assurance Coordinators.
• Consistent communication with leadership, leading advisory panels and change management related to education and quality programs.

Qualifications

• Bachelor’s Degree - Required
• Master’s degree - Preferred
• 5 years of progressively responsible professional experience involving training, communications, change management, project management and/or analysis to include one (1) year involving leading people, projects, or programs - Required
• None - Required

Requirements

• 5 years of progressively responsible professional experience involving training, communications, change management, project management and/or analysis to include one (1) year involving leading people, projects, or programs - Required

Benefits

• Comprehensive total benefits and rewards
• Wellness programs

Company Description

Piedmont Healthcare leaders are in your corner and invested in your success.