[Hiring] Property and Casualty Learning Coach @Gallagher

Role Description

The Gallagher Global Brokerage Services Division (GGB-US) Operations Learning Lead is responsible for driving and supporting the learning and development needs of operational staff within the Client Service Organization (CSO). This role is part of the GGB Americas Operational Strategy Team. The Learning Lead will have direct impact on the service team’s ability to execute and implement the needed changes to deliver on its vision: to continuously improve the client experience through operational effectiveness and efficiency, delivered by an engaged team where high performers thrive.

• Concentrated on driving and supporting the learning and development needs of operational staff within an assigned branch, region or functional area.
• Leverage full life cycle instructional design skills to build curriculum needed to deliver high-quality service training.
• Deliver learning and development strategies and solutions, as well as drive adoption and implement learning reinforcement tactics.
• Identifying and evaluating learning assets included in the role-based curriculums.
• Developing new learning assets designed to meet business needs, which may include:
  • Materials for classroom-based learning
  • PowerPoint presentations
  • Discussion guides
  • Facilitator guides
  • Web-based training
  • Job aids and performance support tools
  • Assessments
  • Certification programs
• Delivering training in a classroom and/or a webinar setting.
• Collaborating with HR, business management, and various functional teams to vet and align on milestone training deliverables.
• Interpreting internal or external business issues and recommending solutions/best practices.

Qualifications

• Bachelor's degree in organizational development, human resources, business, or related field.
• 3+ years directly applicable experience in insurance or financial brokerage.
• Property and Casualty Insurance experience.
• Proficient in developing and following individual work plan(s).
• Strong written and verbal communication skills.
• Proficient in using MS Office applications with key strengths in PowerPoint, Visio, and Project.
• 25% of travel is required within the assigned region and at times, travel to Gallagher headquarters.

Requirements

• Professional certification (Certified Professional in Learning and Performance – CPLP) or equivalent training experience preferred.
• Applied Epic.
• Property and Casualty License.
• Insurance and/or customer service learning and development experience preferred.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more...