[Hiring] Program Officer @Grok Global

Role Description

Grok is looking for a talented professional based in the USA, to support the University of Auckland’s activities across North America. This is a remote, work-from-home position, with frequent travel across the USA and Canada required.

The ideal candidate has experience working in the international education industry, with a background in international student outreach and engagement, particularly focusing on:

• Study abroad
• Short courses
• Student exchange
• Full degree programme

The role will primarily focus on engagement activities across North America, including:

• Visiting local university partners
• Attending fairs and events
• Engaging directly with students

Other responsibilities include:

• Maintaining a strong understanding of the local study abroad market
• Providing data-led market-based insights
• Frequent interaction with administration and faculty from the university
• Engaging with local stakeholders (e.g., Education New Zealand and local US institutional partners)
• Significant travel time required (40-50%)

Qualifications

• Bachelor’s degree with strong academic performance
• 3+ years of experience in the international education industry, preferably with student exchange, study abroad, and short courses
• Experience representing a known higher education institution is a plus
• Knowledge of New Zealand and its Higher Education system is an advantage
• Relationship management experience in international education
• Study or other experience living abroad is preferred, with a strong preference for New Zealand
• Voluntary or other life experience that demonstrates creativity, hard work, persistence, or drive to succeed
• Strong data literacy and proficiency with digital tools (including CRM platforms)
• Able to travel across the US and Canada

Requirements

• Demonstrated capability in using data and digital tools (e.g., CRM systems) to interpret information and inform decision-making
• Customer sensitivity and ability to build and maintain strong partnerships
• Strong communication skills: ability to engage and influence others
• Good judgment and internal moral compass
• Attention to detail and ability to multitask a balanced agenda
• Emotional maturity and confidence
• Proactive and resourceful
• Hard-working, self-motivated, and results-driven
• Analytical and strategic skills – able to analyze data, evaluate issues, and make recommendations
• Comfortable working to targets and delivering against KPIs
• Ability and willingness to work a flexible, adjustable schedule, including occasional evenings and weekends
• Close proximity to a major airport is preferred

Benefits

• Supportive environment with like-minded professionals
• Opportunity to advance the internationalization of higher education institutions
• Frequent travel opportunities across North America