[Hiring] Program Mentor Trainer @Western Governors University

Role Description

The Program Mentor Trainer is responsible for designing, delivering, and evaluating training for mentors to ensure high-quality, student-centered support. This role partners with Mentor Operations and Strategy teams to align training efforts with university standards and strategic goals. Supports professional development through engaging facilitation, up-to-date resources, and best-in-class learning experiences that empower mentors to thrive in their roles.

Primary Responsibilities

• Designs and facilitates training sessions for mentors across various academic programs and service models
• Collaborates with Mentor Operations teams to align training with performance and quality expectations
• Develops and organizes training materials, resources, and certification modules
• Supports ongoing improvement of mentor training through feedback, assessments, and learning analytics
• Stays current with mentoring best practices and translates industry trends into impactful learning experiences
• Partners with Mentor Strategy & Operations leaders to ensure consistent and relevant mentor development
• Participates in team meetings, cross-functional collaboration, and continuous learning initiatives
• Performs other related duties as assigned

Qualifications

• Strong facilitation and presentation skills for both virtual and in-person training
• Ability to create inclusive and engaging learning environments
• Strong interpersonal skills and the ability to build rapport across diverse populations
• Proficiency in written and verbal communication
• Ability to work independently and meet deadlines with minimal supervision
• Must maintain confidentiality and comply with FERPA and WGU policies
• Adaptability to work in a dynamic, remote-first environment
• Ability to provide excellent service to internal stakeholders and learners
• Availability to travel for summits or training retreats (up to 25%)
• Bachelor’s degree required

Requirements

• 3 years of experience in training, teaching, or mentoring; experience developing and delivering training involving complex subject matter
• Experience with CRMs, learning platforms, or learning management systems (LMS)
• Must successfully obtain the required training certification within six (6) months of hire to meet role expectations and maintain eligibility for the Trainer position

Preferred Qualifications

• Master’s degree preferred
• Experience in coaching, mentoring, or adult learning
• Certifications in training or coaching (e.g., Prosci, Instructional Design, Trainer Certification)
• Experience in leadership development or DEI training
• Fluency in Spanish or ASL a plus
• Background working with underrepresented or marginalized populations
• Experience designing e-learning content
• Coaching certification or demonstrated experience applying InsideTrack coaching methodologies

Physical Requirements

• Remote work with standard office equipment use
• Occasional travel required (e.g., WGU Summits, mentor retreats)
• Requires prolonged sitting, concentration, and interaction via virtual platforms
• Reasonable accommodations provided for individuals with hearing or visual impairments
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year)
• Additional travel may include conferences, visits to company locations, and other business-related events as needed

Position & Application Details

• Full-Time Regular Positions (classified as regular and working 40 standard weekly hours)
• This is a full-time, regular position that is eligible for bonuses
• Medical, dental, vision, telehealth and mental healthcare
• Health savings account and flexible spending account
• Basic and voluntary life insurance
• Disability coverage
• Accident, critical illness and hospital indemnity supplemental coverages
• Legal and identity theft coverage
• Retirement savings plan
• Wellbeing program
• Discounted WGU tuition
• Flexible paid time off for rest and relaxation with no need for accrual
• Flexible paid sick time with no need for accrual
• 11 paid holidays
• Other paid leaves, including up to 12 weeks of parental leave

How to Apply

If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

• Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
• Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].
• Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.