[Hiring] Program Documentation and Learning Coordinator @Khan Academy

Role Description

The Partner Operations and Support team at Khan Academy India sits at the intersection of various state teams, constantly receiving a wealth of valuable, on-the-ground information, ranging from local best practices to powerful testimonials from students, teachers, principals, and government officials. Currently, much of this qualitative data sits with the respective state program teams, and we risk losing these valuable insights over time.

We are looking for a Program Documentation and Learning Coordinator to streamline our knowledge management. In this role, you will act as our internal knowledge hub, synthesizing qualitative insights into structured, easily accessible repositories. You will ensure that when our team prepares for a critical stakeholder meeting (such as with state leadership), we have the necessary best practices and success stories well organized and easy to use. Furthermore, you will champion the dissemination of this knowledge across the team and proactively identify gaps in our current understanding to help us continuously improve.

Your key responsibilities will be to:

• Collate and Organize: Collate and maintain a structured repository of best practices, key initiatives, and implementation challenges across programmes, enabling systematic cross-programme knowledge exchange.
• Repository Management: Build, organize, and maintain a highly intuitive knowledge repository. Categorize information into meaningful buckets so it is easily searchable and immediately useful for team members preparing for state leadership meetings or strategic planning.
• Internal Communication & Storytelling: Effectively disseminate key learnings to the wider team. Translate synthesized data into engaging written communications (emails, newsletters), presentation decks, and active contributions during weekly team meetings.
• Gap Analysis & Problem Solving: Critically evaluate the information we are collecting to identify missing pieces or blind spots in our programmatic understanding. Proactively communicate these gaps to the relevant state teams and create necessary resources to bridge them.

Qualifications

• Minimum 2 years of relevant experience in program coordination, knowledge management, or qualitative research.
• Experience in the Indian education sector is an added advantage.
• Strong Information Synthesizing Capabilities: Proven ability to sift through large amounts of unstructured, qualitative information, connect the dots, and distill it into clear, meaningful themes and actionable insights.
• Strong Communication Skills: Outstanding written and verbal communication skills. Ability to tailor messages for different audiences.
• Problem Solving Aptitude: Critical thinking skills required to spot missing information and the initiative to ask the right questions.
• Systemic and organized approach: Natural affinity for creating systems and structure. Proficiency in MS Office, G-Suite is a must.
• A willingness to roll up your sleeves and help the team get work done as we are growing.
• A passion for education and a desire to change the world.

Requirements

• Minimum 2 years of relevant experience in program coordination, knowledge management, or qualitative research.
• Experience in the Indian education sector is an added advantage.
• Proficiency in MS Office and G-Suite.

Benefits

• Competitive salaries.
• Remote-friendly workplace, Flexible schedules.
• Health and wellness benefits.
• Professional development focus.
• Paid time off and parental leave.