[Hiring] Product & Customer Learning Manager @Sift

Role Description

We’re hiring a Learning and Development Manager, Product and Customer Enablement to own the strategy and delivery of learning experiences for two critical audiences: the internal teams who sell, implement, and support Sift’s products (Sales, Customer Success, Solutions, Support), and the customers who use them every day. This is a senior individual contributor role for someone who has built enablement programs from the ground up and is excited to do it again at a company where fraud, AI, and trust collide.

You’ll partner closely with Product, Product Marketing, Customer Success, and Sales leadership to identify capability gaps across personas, then design, build, and measure the programs that close them. You’re equally comfortable interviewing a principal engineer about a new detection model, scripting a SCORM module in Articulate Rise or Storyline, facilitating a live workshop for a customer’s fraud ops team, and presenting adoption metrics to executives. You think in learning journeys, not one-off trainings — and you obsess over whether learners actually changed their behavior afterward.

If you’ve built enablement from scratch at a SaaS company, lived in an LMS, and have strong opinions about what makes a great certification path, we want to talk to you.

Qualifications

• 6+ years of experience in Learning & Development, Enablement, or Instructional Design, ideally including both internal (Sales/CS) enablement and external customer education at a B2B SaaS company.
• Proven track record of designing and launching multi-persona learning programs from scratch — not just maintaining existing curricula — and scaling them as the audience grows.
• Experience leading large-scale enablement initiatives across both employee and customer audiences, especially during periods of product change, GTM evolution, or customer experience transformation.
• Hands-on expertise creating SCORM-compliant content.
• Strong instructional design foundation with a portfolio of measurable program outcomes.
• Experience administering and optimizing LMS systems (e.g., Absorb, Lessonly, or similar), including reporting, integrations, and content governance.
• Demonstrated ability to define and track engagement and adoption metrics, and to tie learning outcomes to business results (ramp time, certification rates, product adoption, NPS, retention).
• Excellent facilitation and communication skills, comfortable presenting to executives, leading live workshops, and producing polished written content.
• A self-starter who thrives in ambiguity, partners well cross-functionally, and can move fluidly between strategy and hands-on execution.
• Ability to translate strategy to operational execution, who is able to demonstrate initiative, perseverance, and grit in getting things done.
• Bachelor’s degree or equivalent practical experience; certifications such as ATD CPTD, CPLP, or instructional design credentials are a plus.
• Bonus: Experience in fraud prevention, risk, payments, identity, trust & safety, or another technical SaaS domain; experience building certification or partner enablement programs; multilingual content delivery.

Requirements

• Lead Sift’s current internal and external enablement initiative.
• Build learning journeys for multiple personas.
• Design and develop content end-to-end.
• Author and publish SCORM-compliant courses.
• Deliver high-impact training.
• Run product enablement around launches.
• Build and scale Sift’s customer education program.
• Define and track engagement and adoption metrics.
• Operate the LMS and content lifecycle.
• Collaborate across stakeholders.
• Champion a culture of continuous learning.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health benefits.
• Flexible working hours and remote work options.
• Professional development opportunities.
• Generous vacation policy.

Company Description

Sift is the AI-powered fraud platform securing digital trust for leading global businesses. Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly. Global brands rely on Sift to unlock growth and deliver seamless consumer experiences.

Visit us at sift.com and follow us on LinkedIn .