[Hiring] Product and Education Specialist @Equinox Open Library Initiative

Role Description

The Product and Education Specialist develops and delivers synchronous and asynchronous training and education programs (including virtual and on-site training), creates comprehensive product documentation, and maintains deep technical expertise in designated open-source library technologies. This role involves public-facing engagement, collaborative cross-departmental project work, and participation in the broader open-source library community. The Product and Education Specialist works directly with library staff across public, academic, and special libraries and provides training, consulting, workflow support, and software demonstrations.

Qualifications

• Master’s degree in Library and Information Science (MLS / MLIS) or Master’s degree in a related subject; Bachelor's degree required.
• 3+ years of experience working within public, academic, or special libraries, or organizations providing technology services to libraries.
• Excellent written, verbal, and interpersonal communication skills, with a track record of effective customer service.
• Experience working with integrated library systems (ILS) and conducting software training.
• Proven experience managing deadlines, prioritizing tasks, exercising sound judgment, and handling multiple projects in a fast-paced work environment.

Requirements

• Plan, develop, and deliver training assets including video modules, live and recorded webinars, informational handouts, and user documentation.
• Create end-user documentation for software development projects.
• Maintain test data sets across multiple products and operational scenarios for training, testing, and demonstration purposes.
• Administer assessment tools to evaluate the ongoing effectiveness of educational assets and report results.
• Apply instructional design principles to produce accessible learning tools and resources.
• Provide synchronous training (both virtual/web-based and on-site/in-person at libraries) and asynchronous consulting on all open-source software products supported by Equinox.
• Act as a Subject Matter Expert (SME) on designated open-source library technologies and related workflow best practices.
• Establish, manage, and execute training project schedules and plans, working both independently and as a team member.
• Conduct internal training sessions for Equinox staff on product releases, software features, and industry topics.
• Regularly evaluate and refine training programs and project delivery methods.
• Collaborate with Education, Support, Software Development, Implementation, and Marketing/Communications teams to ensure consistent communication, shared learning, and customer service.
• Work with marketing and communications teams to promote educational resources, training events, and workshops.
• Active participation in open-source software communities, including drafting conference proposals, attending events, and presenting on behalf of Equinox.
• Research, test, and evaluate existing and emerging open-source products.
• Participate in system release testing for new software features and assist support teams with troubleshooting.
• Develop and deliver product demonstrations and assist with business development efforts, including RFP responses.
• Stay current with library industry standards, metadata practices, and open-source software advancements.
• Maintain regular communication with assigned library clients and partners to track project milestones and monitor client satisfaction.
• Participate in structured customer outreach activities and provide ongoing workflow and technical guidance.

Benefits

• Health insurance
• Retirement plan
• Paid holidays and time off
• Flexible work schedules

Company Description

Equinox Open Library Initiative is a mission-driven non-profit organization providing innovative open-source software and expert technology services (including software development, migration, consulting, IT management, hosting, and support) for libraries worldwide. Equinox is an Equal Opportunity Employer and participates in E-Verify.