[Hiring] Processing Assistant Trainer @Cascade Financial Services

Role Description

As Processing Assistant Trainer, you will both do the work (as needed) and improve how the work is taught. You will train new and existing processing assistants onshore and offshore on assistant processing tasks, appraisal ordering, system use, and Encompass across all processing business channels, while also building a more modern, scalable training program.

• Build a scalable, multi-modal curriculum that includes self-paced modules, short videos, interactive job aids, and searchable knowledge bases.
• Deliver training through the right format for the topic, mixing live sessions, recorded walkthroughs, AI-assisted practice, and async content.
• Measure what’s working by tracking ramp time, knowledge checks, error rates, and post-training performance.
• Provide clear, objective performance feedback on trainees and surface patterns that point to process or system improvements.
• Stand up training for new operational rollouts, LOS changes, and process updates quickly.
• Be the go-to resource for new processing assistants during ramp-up, capturing recurring questions and turning them into job aids or FAQs.
• Direct traffic and assist when needed to help clear out backlogged tasks.
• Encourage and motivate trainees as they calibrate to new experience.
• Build out Phased Training as a clear upskilling track for processing assistants.
• Cover Processors pipelines in their absence as needed.
• Look for ways to use technology, including AI tools, to reduce repetitive training overhead.

Qualifications

• 2+ years as a processing assistant or equivalent.
• Strong understanding of FHA, VA, GSE, and Chattel lending.
• Excellent listening, organizational, and time management skills.
• Ability to work under stressful deadlines and manage competing priorities.
• Strong interpersonal communication and team building skills.
• Strong training, public speaking, and presentation skills.
• Excellent communication skills, attention to detail, and ability to develop quality training material.
• Proficient in time management, organization, planning, and prioritization.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Construction to Perm (CTP) or New Construction loan experience a plus.
• Comfort with technology and willingness to try new tools.
• A creative, problem-solving mindset.

Requirements

• Strong training, public speaking, and presentation skills.
• Excellent communication skills and attention to detail.
• Proficient in Microsoft Office Suite.
• Experience with AI-assisted training tools is a plus.

Benefits

• Medical, Dental, Vision, Life insurance.
• 401K match.
• PTO and Sick Time.
• 10 Paid Holidays.
• Remote work opportunities.