[Hiring] Planning and Support Manager, Training Department @Cleerly

Role Description

The primary purpose of the Planning and Support Manager of the Training Department role is to lead the planning and organization of training delivery for the Training Department. The scope of the role includes, but is not limited to:

• Organizing the training calendar
• Effectively communicating with internal and external stakeholders
• Leading the process of training delivery

This is a new role with an opportunity to develop improved operational processes.

Responsibilities

• Leading the Training Coordinator
• Managing the training schedule process
• Updating Work Instructions and SOPs as required by regulatory compliance
• Managing training records
• Strategic planning and collaboration with the Educational and Technical Sr. Director and the Technical Manager of the Training Department
• Defining training methodologies, including structure, method, effectiveness and efficacy checking/monitoring
• Tracking Departmental KPIs and partaking on its definition
• Coordinating Training Department Vacation Schedules, assuring adequate coverage for daily tasks
• Collaborating with the Technical Manager, Training Department to align in terms of training capacity vs training requirements
• Reviewing Training Department Work Instructions and SOPs to confirm accuracy and monitor compliance by trainers

6 month expectations:

• Completed training for essential skills for the role
• Support development of an updated RASCI matrix for the department
• Manage Training Schedule Process
• Organize training records that meet the format and standards of the Quality Management System
• Supervise the Training Coordinator
• Oversee the daily operations of the training department as it pertains to scheduling of training

12 month expectations:

• Enhance training schedule, developing more efficient processes
• Support the global expansion of the Training Department
• Independently manage the daily operations of the training planning department
• Develop Training KPI Dashboards
• Collaborate with internal and external team members to ensure accuracy and efficiency of the training schedule
• Manage training records accuracy and delivery to the QMS

Time allocation:

• 30%: Managing Training schedule, and its improvement
• 25%: Establish the appropriate training methodologies and checks, and continuously monitor and adjust their use
• 15%: Communicate with internal and external stakeholders to align on capacity vs delivery of training
• 10%: Review and update Training Work Instructions and SOPs as needed
• 10%: KPIs related work
• 10%: People leadership

Qualifications

• Active CCP – Certificado de Competências Pedagógicas (formerly CAP) is required
• Bachelor’s degree in Educational Sciences, Human Resources Management, or a relevant Technical field
• Experience in QMS systems is highly valued
• 1+ years in a direct leadership or coordinator management role
• 1+ years in designing, implementing, and auditing training methodologies and effectiveness frameworks

Requirements

• Expertise in enhancing operational processes
• Highly organized with capability of improving operational processes to aid scalability
• Tech savvy with demonstrated experience using organization tools
• Excellent communication and interpersonal skills

Soft Skills

• Leadership
• Highly organized
• Creative thinking
• Mentorship
• Analytical thinking
• Advanced problem solving
• Critical thinking
• Holistic thinking
• Communication
• Attention to detail
• Interpersonal Skills

Other Requirements

• Fluency in English and Portuguese

Compensation

• Base Salary: 2,000-2600 euros/month
• Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.)
• Stock options, paid benefits, and employee perks are part of your total rewards

Company Description

Working at Cleerly takes HEART. Discover our Core Values:

• H: Humility - be a servant leader
• E: Excellence - deliver world-changing results
• A: Accountability - do what you say; expect the same from others
• R: Remarkable - inspire & innovate with impact
• T: Teamwork - together we win

Don’t meet 100 percent of the qualifications? Apply anyway and help us diversify our candidate pool and workforce. We value experience, whether gained formally or informally on the job or through other experiences.

Job duties, activities and responsibilities are subject to change by our company.

OUR COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

For more information see our Privacy Policy ( Privacy Policy ).

All official emails will come from @cleerlyhealth.com email accounts.