[Hiring] Part Time, Teaching Assistant @Kids Help Phone

Role Description

In this role, the Teaching Assistant will primarily provide timely, strengths-based feedback to Volunteer Crisis Responder trainees throughout their training. You’ll review crisis intervention skills and help ensure trainees deliver consistent, empathetic, and well-rounded support, setting them up for success as volunteers and reinforcing best practices for supporting service users.

As a Teaching Assistant, you will collaborate with a Crisis Responder Coach to ensure that crisis responders, volunteers from across Canada, have a best-in-class training experience as they learn to support service users. Your work will contribute to our key texting service indicators (KPIs), contributing to a consistent and supportive training experience.

What You'll do:

• Grade a high volume of quizzes and activities in a standardized training
• Provide structured and customized feedback to support crisis responder trainees in their learning and development
• Provide input into training materials and program newsletters
• Participate in team meetings, projects and alignment on training materials and communications
• Support the overall success and readiness of volunteers

Qualifications

• Pursuing a degree or diploma in a social work or education-related field
• Experience learning or teaching in an online environment preferred
• Comfortable working independently and remotely
• Bilingualism (French and English) is an asset
• Possess an acceptable "Vulnerable Person Sector Criminal Reference Check" prior to starting employment
• Possess a current “Police Reference Check” prior to starting employment

Requirements

• Ability to work collaboratively with others in a virtual team
• Ability to focus in a fast-paced environment and multitask
• Excellent written and oral communications skills
• Commitment to the promise and purpose of the organization

Benefits

• Wage: $24.88/hour
• Schedule: 20 hours per week, 9AM-1PM or 1PM-5PM ET Monday to Friday
• Work from Home
• Permanent position

Company Description

Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people in both English and French. They have been pioneers in virtual care and e-health solutions for young people in Canada for almost 30 years.

• Since 1989, they have offered kids, teens and young adults a critical lifeline of hope and support through their free, anonymous and confidential services, which research shows significantly improves youth mental health.
• Young people reach out to Kids Help Phone’s professional counsellors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs.
• Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counselling.
• Accredited member, Imagine Canada Standards Program.
• Kids Help Phone is an equal opportunity employer, values diversity of people and communities, and is committed to excellence and inclusion in our organization.
• Kids Help Phone is committed to providing barrier-free environment and accommodation.