[Hiring] Operations Instructional Designer and Trainer @The Cigna Group

Role Description

The job profile for this position is Operating Effectiveness Advisor, which is a Band 4 Senior Contributor Career Track Role.

The Operations Instructional Designer and Trainer works in close partnership with business stakeholders to design, deliver, and measure high-impact learning solutions that drive operational performance. This Band 4, Advisor, role leads the end-to-end development of skills-first learning programs, ensuring alignment to business priorities, enterprise governance, and measurable performance outcomes.

What you’ll do:

• Partner with business leaders, SMEs, and trainers to identify skill gaps and determine appropriate learning or non-learning solutions.
• Apply adult learning and performance development methodologies to design effective learning strategies that close skill gaps and improve performance.
• Lead end-to-end development of scalable learning programs, including curricula, learning paths, skills journeys, and onboarding solutions.
• Develop and deliver skills-first learning programs grounded in a strong skills architecture to drive consistent, performance-based outcomes.
• Design, develop, and maintain high-quality training materials and curricula across multiple formats, ensuring accuracy, accessibility, timely delivery, and compliance with enterprise brand and governance standards.
• Provide constructive, standards-based feedback to instructional designers and trainers to ensure consistently high-quality, polished, client-facing content.
• Define measurable learning objectives and “I can” statements aligned to agreed-upon outcomes.
• Evaluate training effectiveness and performance tools to assess impact and drive continuous improvement.
• Independently manage complex training projects end-to-end, overseeing intake and execution while proactively communicating progress, risks, timelines, and outcomes with stakeholders.

Qualifications

• High school diploma or GED, required; bachelor’s degree, preferred.
• 2+ years of experience supporting operational initiatives, with the ability to manage multiple priorities and meet deadlines, required.
• Strong organizational and analytical skills, with the ability to work independently and maintain strong attention to detail, required.
• 2+ years of experience using instructional or design software to develop professional learning content, required.
• Experience using the Articulate 360 Suite, Camtasia, and Vyond to create polished, scalable, and learner-focused training content in an enterprise environment, strongly preferred.
• Demonstrated proficiency in Microsoft Excel, PowerPoint, and Word, required.
• Proven project management experience, including planning, execution, and stakeholder communication, required.
• Proven ability to collaborate with teams, build strong relationships, and communicate effectively both verbally and in writing, required.
• Ability to travel 0-25%, preferred.

Requirements

• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• Comprehensive range of benefits, with a focus on supporting your whole health.
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of your employment.
• 401(k), company paid life insurance, tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.
• Annual salary of 93,200 - 155,400 USD / yearly, depending on relevant factors, including experience and geographic location.
• Eligible to participate in an annual bonus plan.