[Hiring] Meetings and Events Training Specialist @BCD

Role Description

The Training Specialist & Content Creator is responsible for designing, developing, and delivering comprehensive learning and development programs for the Apple Meetings & Events (M&E) team. This role ensures that all Meeting Planners — both new hires and existing team members — are equipped with the knowledge, skills, and tools required to successfully support the Apple account and meet program performance standards.

This individual will serve as the subject matter expert (SME) and content owner for all M&E training initiatives, including new product launches, platform and tool enhancements, process updates, and onboarding curricula. They will create engaging, high-quality training content and facilitate live and virtual learning experiences tailored to the Meeting Planner audience.

As a Meetings and Events Training Specialist, you will:

• Facilitate live and virtual training sessions for Meeting Planners covering Apple M&E tools, platforms, processes, and best practices.
• Onboard new hire Meeting Planners through structured, role-specific orientation programs.
• Design, develop, and maintain training content including e-learning modules, job aids, quick reference guides, video tutorials, and facilitator guides.
• Lead training rollouts for new M&E products, platforms, and technology enhancements introduced to the Apple account.
• Own and continuously improve the end-to-end onboarding experience for new Meeting Planners on the Apple account.
• Assess training needs and develop learning strategies for all new tools adopted by the Apple M&E team (e.g., event management platforms, booking tools, reporting dashboards, collaboration software).
• Monitor training effectiveness through participant feedback, assessments, and post-training performance metrics.
• Develop and maintain project timelines, prioritizing deliverables to meet business deadlines.

Qualifications

• Bachelor's degree or equivalent work experience in Training, Instructional Design, Education, Hospitality, or a related field.
• Experience training within a Meetings & Events, hospitality, or travel management environment strongly preferred.
• Experience supporting a complex, corporate client account is a plus.
• Demonstrated experience designing and delivering training for technology platforms and tools.
• Proven ability to create engaging, professional training content (e-learning, video, job aids, facilitator guides).
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Proficiency with content authoring tools (e.g., Articulate Rise/Storyline, Adobe Captivate, or similar).
• Excellent verbal and written communication skills in English.

Benefits

• Flexible working hours and work-from-home or remote opportunities.
• Opportunities to grow your skillset and career.
• Generous vacation days so you can rest and recharge.
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
• Travel industry professional perks and discounts.
• An inclusive work environment where diversity is celebrated.

Company Description

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings, and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel.