[Hiring] Manager, Program Mentoring Faculty @Western Governors University

Role Description

The Manager, Program Mentoring Faculty works to ensure both student and employee success. Leads and supervises a team of mentors and is responsible for the professional development and performance of its members.

• Works closely with members of the WGU management team to understand and inform university policies and procedures.
• Develops and conducts team- and program-specific mentor training programs, collaborating with others to achieve efficiency while ensuring quality and consistency.
• Demonstrates WGU’s “students-first” culture and leads a team of mentors.
• Establishes clear performance expectations and manages assigned mentor performance consistent with university goals and job requirements.
• Effectively performs the duties of a mentor when serving assigned students.

Essential Functions and Responsibilities

• Establishes clear performance expectations for, and with input from, assigned mentors.
• Manages mentor performance to achieve OTP, retention, and student satisfaction goals.
• Conducts mentor performance reviews and manages performance improvement plans.
• Develops and leads team- and program-specific training initiatives.
• Coaches assigned mentors via call shadowing and other training methods.
• Catalyst for team morale. Ensures that mentors are connected and engaged with each other.
• Leads team meetings. Designs and leads training meetings.
• Provides direct, comprehensive guidance to assigned students and assigned mentors.
• Maintains appropriate documentation of all student- and employee-related transactions.
• Manages students’ academic progress according to university policies.
• Uses the telephone and email extensively throughout the day.
• Understands WGU degree programs, policies, and procedures.
• Provides accurate information and high-quality customer service at all times.
• Supports university colleagues, as necessary.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities

• Ability to lead ongoing training for assigned team members.
• Manages team performance.
• Collaboration.
• Leads ongoing team- and program-specific training in a distributed (remote employees) environment.
• Strong verbal skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking style.
• Remarkable organization talent is a requisite.
• Performs other duties as assigned.

Qualifications

• Master's degree in a related field of study from an accredited institution.
• Three (3) years of experience in the following areas:
  • Managing projects in a fast-paced and complex environment.
  • Leading cross-functional teams.
  • Leading teams to impact organizational outcomes through specific interventions.
  • Facilitating training.
  • Analyzing data.
  • Using data to drive decisions.
  • Presenting to diverse audiences.

Preferred Qualifications

• 3-5 Years managing a team of 5 or more direct reports.
• 1+ year of Mentor experience.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• May be required to work some evenings and weekends.
• Must be able to lift up to 15 pounds at times.
• Works primarily from home within the continental United States and is available to travel to meetings as required.
• This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year).
• Additional travel may include conferences, visits to company locations, and other business-related events as needed.

Position & Application Details

• Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply

If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

• Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
• Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].
• Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.