[Hiring] Manager, Professional Training Services @Cardinal Health

Role Description

The Manager, Professional Training Services is an individual contributor responsible for leading the training workstream for assigned customer implementations and enterprise deployment. This role serves as the primary training partner for customers, ensuring training readiness, change management, resource alignment, and end-user competency throughout the implementation lifecycle. This position also oversees third-party training resources to ensure consistent execution and adherence to WaveMark standards across multiple concurrent implementations.

Responsibilities

• Implementation Training Leadership
  • Establish and communicate training expectations, standards, requirements, and deliverables throughout the customer implementation lifecycle.
  • Develop and execute strategic training plans that align with implementation milestones, deployment schedules, and customer readiness objectives.
  • Lead training-related project meetings and clearly articulate training responsibilities, timelines, risks, and expectations to customer and internal stakeholders.
  • Partner with project leaders and customer leaders to identify training requirements and readiness needs throughout implementation.
  • Forecast training resource requirements and develop staffing plans to support multiple concurrent customer deployments.
  • Manage and coordinate third-party training resources responsible for onsite training execution, ensuring alignment to WaveMark training standards, implementation requirements, and customer expectations.
  • Provide oversight, coaching, and performance feedback to contracted training resources to ensure quality, consistency, and successful deployment outcomes.
  • Identify implementation training risks and develop mitigation strategies to support successful customer go-lives.
• Training Delivery & Change Management
  • Support customer change management activities by preparing end users for new workflows, processes, and technology adoption.
  • Manage and execute end-to-end customer onboarding and training programs, including onsite instruction, hands-on learning experiences, and virtual instructor-led training (vILT).
  • Develop and implement training approaches that drive employee readiness, user adoption, and operational success.
  • Ensure training activities are executed consistently across customer sites and deployment locations.
  • Support go-live readiness activities and provide onsite implementation support as needed.
• Learning Strategy & Development
  • Implement learning strategies, methodologies, and tools that promote effective knowledge transfer and end-user competency.
  • Collaborate with project teams and customer stakeholders to assess current-state and future-state workflows and incorporate findings into training plans.
  • Analyze training effectiveness and customer feedback to identify opportunities for improvement and address learning gaps.
  • Apply adult learning principles, instructional design methodologies, and learning technologies to improve training delivery and outcomes.
  • Continuously evaluate and enhance training processes, tools, and best practices to improve scalability and customer success.
• Cross-Functional Collaboration
  • Partner closely with Project Management, Customer Success, and Product Management teams to support successful implementations.
  • Support Product Management with beta testing activities, product validation, documentation reviews, and training readiness initiatives.
  • Leverage internal subject matter experts and external partners to improve training quality, efficiency, and consistency.
  • Share lessons learned, best practices, and implementation insights to drive continuous improvement across the organization.
  • Contribute to the development of scalable training processes that support WaveMark's growth and expanding enterprise customer portfolio.

Qualifications

• Bachelor's degree in Education, Organizational Development, Healthcare Administration, Business, or a related field, or equivalent experience preferred.
• 8+ years of experience, preferred.
• Experience leading customer training, implementation, onboarding, or change management initiatives preferred.
• Demonstrated ability to manage multiple projects, priorities, and customer engagements simultaneously preferred.
• Strong facilitation, presentation, and stakeholder management skills preferred.
• Experience delivering both onsite and virtual instructor-led training programs preferred.
• Strong problem-solving, organizational, and communication skills preferred.
• Proven ability to collaborate effectively across cross-functional teams and customer organizations preferred.
• Experience supporting enterprise or multi-site technology implementations preferred.
• Healthcare technology, healthcare operations, or clinical workflow experience preferred.
• Knowledge of adult learning principles, instructional design methodologies, and learning technologies preferred.
• Experience managing external vendors, contractors, or third-party training resources preferred.
• Experience supporting organizational change management and user adoption initiatives preferred.
• Ability to travel 75% to customer sites (hospitals and healthcare systems).
• Customer/vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs