[Hiring] Manager, Curriculum & eLearning Programs @National Insurance Crime Bureau

Role Description

The Manager, Curriculum and eLearning Programs is responsible for the planning and development of curriculum, educational courses and training events which align to NICB Learning and Development (L&D) strategic goals. This position also has oversight of National Insurance Crime Training Academy (NICTA) eLearning training and learning management system (LMS) programs.

This is a remote position which means NICB grants the privilege and flexibility to work from a location within the boundaries of the United States or its Territories.

Responsibilities:

• Create and design high quality curriculum and courses by effectively collaborating with subject matter experts, Office of General Counsel and instructional designers to ensure accuracy, compliance and engaging learning experiences.
• Facilitate effective delivery of established training offerings including eLearning courses, webinars, seminars, podcasts and academies/conferences and ensure impactful training offerings are provided to NICB Members, law enforcement partners and key stakeholders.
• Manage all aspects of L&D NICTA eLearning to include needs assessment, instructional design process, content creation, LMS platform management and evaluation of training effectiveness.
• Utilize learning analytics, survey data and performance metrics to assess the effectiveness and impact of learning programs and provide informed recommendations for continuous improvement.
• Assist with implementation and management of strategic objectives and long-term curriculum roadmap which align to the established mission, vision and goals.
• Oversight and management of the budget development process to ensure resources are appropriately allocated and aligned with NICB and L&D strategic objectives.
• Lead and develop a high-performing eLearning team.
• Oversee customer service functions to ensure an outstanding learning experience for members, NICTA customers, law enforcement, key stakeholders and NICB team members.
• Other duties as assigned.

Qualifications

• Bachelor’s degree required. In lieu of a degree, four years of related experience are required.
• 6 – 8 years of experience in learning and development required.
• Prior leadership experience required.
• Expertise in eLearning ecosystem required, including strong proficiency with LMS platforms and the full spectrum of digital tools and resources needed to design, develop and deliver training courses.
• Strong curriculum writing experience and experience creating eLearning courses for adult learners required.
• Extensive knowledge of learning principles, all aspects of training course development and instructional design principles preferred.
• Prior experience working in an insurance industry claims or investigations capacity, or prior law enforcement or intelligence and analytics experience preferred.
• Familiarity with the latest trends in insurance fraud and crime preferred.

Requirements

• Demonstrated ability to work cross-functionally with employees across the organization.
• Firm interpersonal skills including consensus and coalition-building.
• Embraces new and innovative instructional methods and educational technology.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and the ability to learn additional technology tools adopted by the organization.
• Solid understanding of common learning management systems and interactive tools to include Articulate Storyline, Articulate Rise, Camtasia and Vyond.
• Strong organizational skills with a track record of meeting strict deadlines while juggling multiple parallel projects.

Supervisory Responsibilities

• This position will supervise assigned Learning and Development employees.

Environment/Physical Demands

• Occasional travel to NICB Headquarters and regional offices required.
• Must be required to lift up to 25 pounds.

Salary Range and Statement

The salary range for this position is $92,000 to $115,000. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors including the specific requirements for this position, the candidate's geographic location, job-related skills, experience, and relevant education or training. NICB HR can share more about the specific salary range for your geographic location during the hiring process.

Benefits

• Comprehensive benefits package.
• Attractive 401(k) plan.
• Generous paid time off.