[Hiring] Manager, College Enrollment @CIEE Inc

Role Description

The Enrollment Advising Manager has primary responsibility for managing and ensuring the success of a team of Study Abroad Advisors who are responsible for preparing students to study abroad from the point of acceptance until arrival on site. Managers ensure that their staff maintains constant contact with accepted students, advising them throughout the application review process and pre-departure procedures, which may include advising on complex host institution, immigration, and visa processes. The Advising Manager is responsible for guiding their team on strategic student outreach efforts with a focus on retention, ensuring that advising staff have the skills, knowledge and support to grow student participation in CIEE study abroad programs from the acceptance of an application to its completion.

What you’ll do

• Manage Study Abroad Advisor team: coach, mentor, and ensure the success of staff, including yearly performance review and support with annual goal setting.
• Support Study Abroad Advisors, ensuring they have the knowledge, tools, and strategy to meet or exceed enrollment targets.
• Provide updates on progress of team towards goals using CRM, ad hoc reports, and other tools.
• Organize and conduct weekly meetings with team and individual staff.
• Regularly review internal processes and procedures along with results of student evaluations to ensure superior customer service throughout the application process.
• Work closely with internal departments, such as Billing, Institutional Relations, Marketing, Academic Affairs, IT, and international staff to strategize efforts in recruitment, marketing, and application conversion.
• Act as Enrollment department contact for key sending institutions.
• Participate in special projects and strategic initiatives such as in-office visa processing and support mission-driven programs.
• Manage hiring and training of new staff.
• Foster an environment of positivity, growth, and development for teammates, encouraging creative thought processes.
• At all times, exercise good professional judgment and consideration in promptly addressing problems and questions that arise with students, parents, and CIEE staff.
• Represent CIEE with integrity, accuracy, and in the spirit of its mission.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree.
• Management or strong leadership experience required, including the ability to lead a team to achieve its goals and objectives.
• A minimum of 3-4 years of work experience in a sales and/or customer service-oriented field; demonstrated interest in education abroad or higher education preferred.
• International study or work experience is required.
• Ability to plan for and manage multiple tasks and priorities simultaneously and on tight deadlines.
• Ability to learn new processes quickly, take initiative, and provide suggestions for efficiency and improvements.
• Strong organizational and administrative skills and extreme attention to detail.
• High tolerance for ambiguity and the flexibility necessary to respond quickly and appropriately to changing circumstances and priorities.
• Demonstrated success in achieving sales or enrollment targets strongly preferred.
• Strong service skills and the ability to resolve issues fairly and expediently. Must be able to exude empathy and control over the phone and in email.
• Must be a team player and self-starter able to exercise sound judgment on time-use and the handling of sensitive materials.
• Strong experience working with Microsoft Office Programs including Word, Excel, and Outlook. Experience with Salesforce CRM system preferred. Must be comfortable with learning new databases and technology.
• Able to travel domestically and internationally in support of programming.
• Readiness to grow and develop yourself, our client group, and our company.
• Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving) and culture.

Benefits

• Paid time off and Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad and TEFL Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental, and vision)
• Flexible Spending Accounts/Health Savings Account (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)