[Hiring] Learning Management System Administrator @Qualfon

Role Description

The LMS Administrator is responsible for the overall management, optimization, and performance of the organization’s Learning Management System. This role ensures a seamless, secure, and engaging learning experience for all users by combining technical expertise with a strong understanding of learning operations. The LMS Administrator serves as a critical partner to L&D, HR, IT, and business stakeholders to deliver scalable, data-driven training solutions aligned with organizational goals.

Responsibilities

• LMS Configuration & Administration
  • Design, configure, and maintain the LMS structure to align with organizational learning strategies.
  • Set up courses, learning paths, curricula, and certifications in a logical, user-friendly format.
  • Manage user roles, permissions, and access controls to ensure appropriate system use.
  • Oversee onboarding and offboarding processes within the LMS.
  • Customize the LMS interface and functionality to meet learner and client needs.
• Reporting, Analytics & Insights
  • Generate and analyze reports on training effectiveness, including completion rates, engagement, and learner performance.
  • Provide insights to stakeholders to support decision-making and continuous improvement.
  • Monitor ROI of training programs and identify opportunities to enhance outcomes.
  • Use data to recommend improvements in course design, delivery, and user experience.
• Technical Support & System Maintenance
  • Perform routine system maintenance, updates, and patch management.
  • Troubleshoot technical issues such as system errors, bugs, and access problems.
  • Collaborate with LMS vendors and IT teams to resolve system-related challenges.
  • Proactively identify risks and prevent system disruptions or downtime.
• System Integration & Customization
  • Integrate LMS with internal systems (HRIS, CRM, etc.) and third-party tools.
  • Ensure accurate data transfer and system interoperability.
  • Lead customization efforts to enhance functionality and user experience.
  • Align system capabilities with organizational and client-specific learning needs.
  • Proficiency in workflow automation tools such as Power Automate or equivalent platforms.
  • Experience with reporting and visualization tools such as Power BI, advanced Excel or equivalent.
  • Knowledge of eLearning standards including SCORM and xAPI.
• User Support & Training
  • Provide end-user support, including troubleshooting login and navigation issues.
  • Develop job aids, guides, and training sessions to improve LMS adoption.
  • Partner with stakeholders across HR, IT, Operations, and L&D to ensure alignment.
  • Gather and act on user feedback to continuously improve the learning experience.
• Innovation & Continuous Improvement
  • Stay current with LMS technologies, trends, and best practices.
  • Implement enhancements such as gamification, AI-driven learning, and personalization.
  • Ensure accessibility standards (e.g., WCAG 2) are met across all learning content.
  • Explore emerging technologies such as VR/AR to enhance experiential learning.

Qualifications

• Bachelor’s degree in Computer Science, Education Technology, Instructional Design, or related field.
• 3–5+ years of experience managing or administering an LMS in a corporate or educational setting.
• Experience with LMS platforms (e.g., Absorb, Litmos, SuccessFactors).

Technical Skills

• Strong knowledge of LMS configuration, implementation, and maintenance.
• Experience with system integrations and data management.
• Proficiency in reporting tools and analytics.
• Understanding of cybersecurity and data privacy best practices.

Soft Skills

• Strong problem-solving and analytical thinking.
• Excellent communication skills with the ability to translate technical concepts for non-technical audiences.
• High attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset with cross-functional teams.

Success Measures

• System uptime and reliability.
• User satisfaction and adoption rates.
• Training completion and engagement metrics.
• Speed and effectiveness of issue resolution.
• Measurable impact on learning outcomes and business KPIs.

Why This Role Matters

The LMS Administrator plays a vital role in enabling a high-performing learning ecosystem. By ensuring system integrity, user engagement, and data-driven improvement, this position directly supports workforce development, compliance, and organizational growth.