[Hiring] Learning Facilitator @Boston University

Role Description

Boston University is launching 3 new online MS programs in Fall 2026 in Computer Science & AI, Software Engineering & AI, and Enterprise AI. We seek candidates who are passionate about delivering a stellar online education experience and a student-centric approach to join our growing Learning Facilitator (LF) team. Experience working with non-traditional students, who are accomplished mid-level and senior-level domestic or international professionals, is a plus. The LF is a valued member of the teaching team and will work closely with the faculty to manage the delivery of the academic content in each module and serve as the main academic touchpoint for the students in the online module.

Responsibilities

• Course Delivery (40%)
  • Provide timely recommendations on course content to instructors and students.
  • Respond to student questions and concerns in a timely and efficient manner in alignment with BU’s student-centric culture.
  • Hold regular online office hours to meet with individual students and teams.
  • Participate/lead open office hours as needed.
  • Monitor and engage in student discussion forums on a weekly basis. Monitor and manage student participation in discussion forums.
  • Propose and implement delivery initiatives geared toward student engagement.
  • Conduct QA activities as part of module pre-launch.
  • Manage team issues in coordination with Faculty and CDS leadership.
• Learner feedback and grading (40%)
  • Grade assignments.
  • Provide detailed feedback to students on their assignments and overall course performance.
  • Contribute to daily operations including late submissions checks, publishing grades, etc.
• Course Improvement (10%)
  • Report post-launch issues (defects and enhancements as related to course design or Blackboard issues) as per the established process.
  • Share feedback for continuous improvement of the course content.
• Administrative (10%)
  • Identify opportunities and define processes to improve operations.
  • Provide regular status updates in the team project management dashboard.
  • Other relevant duties that support student learning.

Company Description