[Hiring] Learning Experience Designer @Thomson Reuters

Role Description

As a Learning Experience Designer, you will partner with a cross-functional team of subject matter experts across Training/Professional Services, Marketing, and Product Management to develop and maintain on-demand training materials for Thomson Reuters Legal products. The ideal candidate will have experience in adult learning, instructional design, learning technology, and multimedia development, with a strong preference for candidates proficient in using AI tools like Claude to accelerate content creation.

Key Responsibilities:

• Drive creation and maintenance of world-class eLearning experiences for a portfolio of Legal AI SaaS software products to drive customer usage and adoption in their daily workflow.
• Manage projects from start to finish in collaboration with various internal teams and any necessary external vendors.
• Work directly with subject matter experts to design and develop content including video scripts, user guides, and additional eLearning course material.
• Leverage AI tools, particularly Claude, to streamline content development workflows and build custom learning interactions and supplemental elements.
• Apply graphic design principles (layout, typography, color, visual hierarchy) to ensure learning materials are polished, on-brand, and easy to visually navigate.
• Utilize platform authoring tools and training best practices to create highly effective, engaging learning experiences.
• Stay current and provide thought leadership on innovation in eLearning and customer education.
• Continuously build knowledge of the Legal products and customers to ensure training content being delivered is up to date and providing value to our customers.
• Maintain learning content within LMS and other technology systems.
• Measure and analyze content effectiveness and update content as necessary.

Qualifications

• BA/BS degree in English, Journalism, Technical Communications, Informatics, Computer Science, Business, Human Resources, or 5 years of Learning Experience Design or Instructional Design.
• Solid grounding in adult learning theory and instructional design best practices.
• Comfortable designing for external, customer-facing audiences — balancing marketing polish with instructional rigor.
• Expert with learning technology such as Camtasia, Adobe Creative Suite, Articulate, WellSaid, HTML, and other website management tools.
• Knowledge and working experience with learning management systems (LMS) and content management systems.
• Experience with Microsoft Office Suite and collaboration tools such as Teams and SharePoint.
• Strong foundation in graphic design principles (layout, typography, color theory, visual hierarchy) and a demonstrated ability to apply them to create modern, visually polished content.
• Strong written and verbal communication skills, specifically writing and designing instructional content.
• Video creation and editing experience.
• Creative thinker, open to change, and learns quickly when facing new problems.
• Strong attention to detail.
• Proven project management and organization skills.

Requirements

• Reviewable portfolio of work preferred.
• Experience in customer education (as distinct from internal/employee enablement) strongly preferred.
• Proficiency with AI tools, particularly Claude, for content development, ideation, and workflow efficiency strongly preferred.
• Strong understanding of HTML, CSS, and JavaScript.

Benefits

• Flexibility & Work-Life Balance: Flex My Way policies to help manage personal and professional responsibilities, including work from anywhere for up to 8 weeks per year.
• Career Development and Growth: Continuous learning and skill development through Grow My Way programming.
• Industry Competitive Benefits: Comprehensive benefit plans including flexible vacation, mental health days, retirement savings, and tuition reimbursement.
• Culture: Award-winning reputation for inclusion, belonging, and work-life balance.
• Social Impact: Two paid volunteer days off annually and opportunities for pro-bono consulting projects.
• Making a Real-World Impact: Helping customers pursue justice, truth, and transparency.
• Comprehensive benefits package including health, dental, vision, disability, life insurance, and competitive 401k plan.