Role Description
The Technical Enablement Learning Experience Designer is an experienced professional responsible for designing, developing, maintaining, and continuously improving technical learning experiences that support product adoption, customer success, and business growth.
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Partner with highly technical stakeholders to identify role-based competencies, performance expectations, and knowledge gaps.
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Develop sufficient technical depth to challenge assumptions, ask meaningful questions, and translate expert knowledge into learning solutions.
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Possess technical aptitude, strong instructional design expertise, and experience developing technical learning solutions for software or technology products.
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Operate independently on complex projects, collaborate effectively across teams, and identify opportunities to improve learning effectiveness, scalability, maintainability, and learner outcomes.
Qualifications
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5β7 years of experience in technical training development, or a related field.
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Experience developing learning solutions for software, SaaS, analytics, data, cloud, or other technical products.
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Experience partnering with technical SMEs to identify role-based competencies and performance requirements.
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Experience designing technical learning solutions for technical audiences.
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Experience creating hands-on labs, technical exercises, assessments, and scenario-based learning experiences.
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Experience managing complex learning projects involving multiple stakeholders.
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Strong instructional design and curriculum development expertise.
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Ability to define learning objectives that directly support business outcomes.
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Ability to understand, analyze, and simplify technical concepts for diverse audiences.
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Experience using authoring tools such as Articulate Rise, Storyline, Camtasia, or similar technologies.
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Strong project management and stakeholder management skills.
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Excellent written communication and content development skills.
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Strong requirements gathering, technical discovery, and stakeholder interviewing skills.
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Ability to quickly learn, test, and demonstrate complex software products and technical workflows.
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Ability to deconstruct complex technical workflows and translate them into guided labs, simulations, assessments, and performance-based learning experiences.
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Comfortable working with technical SMEs, Product teams, and Engineering partners.
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Demonstrated ability to leverage AI-assisted tools to accelerate content development.
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Ability to independently troubleshoot, validate, and improve learning activities and assessments.
Requirements
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Experience facilitating virtual technical workshops, hands-on labs, or train-the-trainer sessions.
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Experience developing software enablement or technical product training.
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Experience supporting onboarding, adoption, customer education, or enablement programs.
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Familiarity with analytics, automation, AI, cloud platforms, or developer-focused technologies.
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Experience developing certification programs and performance-based assessments.
Benefits
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The salary range for this role in the United States is $91,000 - $116,000.
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Employees may also be eligible for a wide range of other benefits, such as:
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Bonus or commission
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Medical
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Retirement
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Financial wellness
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Time off
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Employee discounts