[Hiring] Learning Experience Designer @Carrum Health

Role Description

At Carrum, we are looking for a Learning Experience Designer to serve as a key architect and coordinator of our internal education engine. Reporting directly to the Learning & Development Manager, you will be instrumental in scaling our care team—specifically our Patient Access Coordinators, Care Navigators (CN), Clinical CNs, and CN-Oncology—to ensure they are equipped to deliver world-class patient experiences. This is a remote-first role designed for a high-energy "doer" who can balance creative instructional design with the tactical administration required to onboard a heavy volume of new hires over the next six months.

The salary range for this role is $80,000-$90,000 depending on geography and level of experience, plus equity and an annual bonus.

You’re excited about this opportunity because you will:

• Create high impact training materials, including slide decks, workshops, e-learning modules, and shadowing guides that translate complex clinical workflows into digestible learning.
• Own the re-organization and updating of our Confluence knowledge base, working closely with Subject Matter Experts (SMEs) and Training Specialists to draft new instructions and job aides.
• Manage the end-to-end logistics of training, from scheduling courses and inviting new hires to coordinating shadowing sessions with mentors.
• Assist in identifying and implementing new LMS tools and modernize our training toolkit using AI-driven documentation tools.
• Manage feedback forms and collate data to help the L&D Manager initiate continuous process improvement activities.
• Work with QA, Care Ops, and Product to ensure training keeps pace with our 2026 AI, automation, product, client, and provider roadmap.
• Use tools like Jira to track content development and meet program deadlines independently.

Qualifications

• You have 3+ years of experience in L&D, Corporate Training, or Instructional Design, ideally within a healthcare or high-growth tech environment.
• You are an expert-level user of G-Suite (Slides, Sheets, Docs), Slack, and virtual meeting platforms. Adjacent software systems acceptable.
• You have moderate experience navigating health operations software (e.g., patient scheduling, call center software, or CRM tools).
• You are proficient with instructional design frameworks and have a knack for making technical content simple and engaging.
• You are entrepreneurial, resourceful, and able to juggle multiple deadlines in a fast-paced environment.
• You bring a rich background of building L&D functions from the ground up in fast-scaling environments.
• You love the "logistics" of learning and take pride in a perfectly organized training calendar and an up-to-date knowledge base.

Benefits

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

Company Description

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.