[Hiring] Learning Content & Digital Training Specialist @TheKey

Role Description

• Design and develop digital learning content using tools such as Synthesia, Articulate Rise 360, and other e-learning platforms.
• Create onboarding modules, role-based curricula, microlearning assets, and refresher training.
• Apply adult learning principles to ensure content is clear, engaging, and actionable for a diverse workforce.
• Translate clinical, quality, and operational standards into learner-friendly content and step-by-step guidance.
• Partner with subject matter experts to gather inputs and ensure accuracy and relevance.
• Maintain consistent structure, tone, and visual standards across all learning materials.
• Update and maintain learning content to reflect changes in policies, workflows, clinical standards, or regulatory requirements.
• Support version control, documentation, and organization within learning systems.
• Incorporate learner feedback and performance data to improve clarity, usability, and effectiveness.
• Produce video-based learning assets using Synthesia and similar tools.
• Incorporate visuals, scenarios, and examples to enhance engagement and retention.
• Support basic graphic design and layout needs to elevate learning quality.
• Collaborate with Quality, Operations, Sales, People and other Corporate teams to support training initiatives and new program launches.
• Support pilots, rollouts, and updates by ensuring content is completed accurately and on time.
• Contribute to the continuous evolution of TheKey’s learning standards and content library.

Qualifications

• Associate’s degree required; degree in Instructional Design, Learning Technology, Education, Communications, or a related field preferred.
• 3-6 years of experience in instructional design, learning content development, or digital content creation.
• Hands-on experience with Articulate Rise, Synthesia, or similar digital learning tools preferred.
• Strong written and visual communication skills with an eye for clarity and design.
• Experience translating complex information into simple, practical learning content.
• Comfortable working in a fast-paced, evolving environment with shifting priorities.
• Experience in healthcare, home care, or other regulated environments preferred but not required.

Requirements

• Ability to travel approximately up to 10% of the time.
• Ability to lift and carry up to 15-20 pounds.
• Ability to sit, stand and walk for prolonged periods throughout the workday.
• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Benefits

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance

Company Description

TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care for nearly 20 years. TheKey is committed to changing how the world lives and ages at home, ensuring the dignity, safety, and independence of its clients.