[Hiring] Learning and Development Trainer @billups

Role Description

As part of our People Operations function, the Learning & Development (L&D) Trainer plays a vital role in fostering continuous employee growth and organizational excellence. This individual will be responsible for facilitating a wide range of established training programs, encompassing new hire onboarding, systems training, and ongoing professional development for existing staff. Partnering closely with the Global Learning & Development Director and departmental leadership, the L&D Trainer will deliver engaging learning experiences—both synchronous and asynchronous—while continuously evaluating, updating, and optimizing existing course materials to ensure they meet the evolving needs of the business. Additionally, this role will champion and support broader L&D initiatives that drive performance across the company.

Core Role Duties:

• Facilitate Live Training.
• Create Training Content & Materials.
• Assist in Developing Feedback and Training Measurement Criteria.
• Run Training Pilots/Focus Groups.
• Coordinate Ongoing Learning Events.
• Other duties as assigned.

Qualifications

• 3 or more years of experience in the US Client Services department, or equivalent external experience.
• 1 or more years of experience supporting L&D initiatives that impact Client Services professionals.
• Out-of-Home (OOH) Media and/or Client Services experience strongly preferred, but not required.

Requirements

• Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employees or others.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Benefits

• Health and well-being benefits, where applicable.
• Annual performance-based bonus opportunities.
• Paid time off and holidays aligned with local market practices.
• Learning and development opportunities.
• Parental and family leave in accordance with local regulations.
• Opportunities for team connection and community engagement.