[Hiring] Learning Administrator @GP Strategies

Role Description

This role requires working the EMEA time zone (9AM - 5PM CET).

• Support the annual scheduling process on contracts.
• Schedule, publish courses and administer enrolments.
• Own internal relationships and external vendors to arrange conference centres, hotels, trainers, print suppliers, catering and equipment.
• Issue Joining Instructions to enrolled attendees.
• Book accommodation for facilitators and participants, where required.
• Manage queries via phone or email.
• Ensure all Service Level Agreements are achieved.
• Make suggestions of improvements to improve the services we provide.

We also expect all team members to:

• Assist with SBU marketing activities as requested by the appropriate manager and provide Subject Matter Expert (SME) support when necessary for identified business development opportunities.
• Participate in the staff development programme within the framework of IIP and within the agreed individual staff development.

As a Learning Administrator, you are responsible for supporting both Clients and GP teams with the successful organisation of Classes / Sessions that take place remotely or in person. You will be accountable for all aspects of the Administration around the Class such as:

• Booking Instructors, Guest Speakers, Booking Venues / Facilities both on and off premise.
• Organising all Logistics to ensure the Class runs successfully (Print Materials, Catering, Kit etc.).

You will be personally responsible for maintaining excellent Client and Stakeholder relationships, as well as contributing to the Internal KPI’s / SLA’s and ensuring all Customer Satisfaction scores are achieved.

We support both local Regional Clients as well as having responsibility for ensuring our Global Clients' needs are met. You’ll have the opportunity to work with Clients across different industries such as:

• Financial Services
• Insurance Services
• Pharmaceuticals
• Automotive
• Technology

Our Clients are Global and Regional in nature, we are too.

The Administration team within GP Strategies has a proven record of supporting individuals who prove themselves and want to take control of their career. Many of the team have gone on to become successful Team Leaders, Learning Consultants, Project Managers or Programme Managers, all with the wider GP Strategies teams.

Company Description

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts.

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.