[Hiring] Learner Support Lead (Pastoral & Wellbeing) @Cambridge Spark

Role Description

The Learner Support Lead takes ownership and coordinates the support required for the end-to-end learner journey to support the academic performance for all learners with barriers to learning. This includes socio-economic disadvantaged backgrounds, individuals known to social care, ESOL, wellbeing needs, and learners returning to education, youth justice, carer leavers, SEND and/or other.

With a primary focus on Pastoral and Wellbeing as a specialism, this role shifts from simply providing advice to delivering robust operational oversight and delivery. You will triage learners facing barriers, conduct initial and ongoing support sessions, and manage support quality across the provision. Inclusion must not be siloed; your mission is to embed it directly into the coaching team. This role works in partnership with the Learner Support Lead (SEND) to ensure holistic care.

Qualifications

• Strong ability to evaluate quality and analyse delivery data reliably within the post-16 training/government funded sector.
• Proven experience in coaching, training, and/or assessing, with a deep understanding of what constitutes high-quality teaching, learning and assessment.
• Proven experience, or willingness to upskill and develop, in internal quality assurance practices.
• Excellent communication skills with the ability to engage positively with internal staff and external stakeholders.

Requirements

• Holds, or is willing to undertake, a Mental Health First Aider qualification.
• A SEND qualification (Level 2 upwards).
• Experience of working within pastoral, wellbeing and inclusion based roles.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Ability to analyse and interpret data to inform quality enhancement.
• Experience of working with Ofsted and DfE regulations (desirable).
• Qualifications in supporting SEND in an education setting (desirable).
• Knowledge of, and experience within, apprenticeship or work-based FE/HE provision (desirable).

Benefits

• Pension with 4% matched contributions, opportunity to opt into salary sacrifice scheme.
• 25 days holiday + Flexi bank holidays + 1 day off on your birthday.
• A day for volunteering.
• Enhanced Maternity and Paternity Leave.
• Health & Wellbeing allowance of up to £30 per month.
• Annual Summer and Xmas events.
• Company socials including everything from Cambridge College formals, pub nights to team building events.
• CPD Allowance alongside quarterly reflections to ring fence time for development and growth.
• Private medical insurance and cash plan.
• Holiday buy back scheme (up to 10 days p/a).
• Employee Assistance Programme with a dedicated company counsellor.