[Hiring] Instructional Technologist @athenahealth

Role Description

Create engaging, learner-centered eLearning experiences that help users adopt athenahealth products and workflows. This role is remote-based in India and reports to the Instructional Technologist, Manager. This role requires NA% travel annually.

Essential Job Responsibilities

• Develop interactive eLearning modules and microlearning assets using Articulate 360 and standard authoring practices.
• Knowledge of Adobe Creative Suite and Camtasia.
• Translate instructional design briefs and product requirements into detailed storyboards and scripts.
• Produce multimedia elements (audio narration, visuals, simple animations) or coordinate with designers to include them in courses.
• Conduct content reviews and quality assurance checks for accuracy, usability, and accessibility before publishing.
• Publish and maintain courses in the LMS, manage versioning, and ensure metadata and enrollment settings are correct.
• Collaborate with subject matter experts, instructional designers, and product owners to validate content and learning objectives.
• Analyze learner feedback and basic usage metrics to recommend improvements and update content accordingly.
• Apply instructional best practices and learning science principles to create assessments and practice activities that reinforce skill transfer.
• Use AI-assisted authoring tools and workflows to speed outline generation, draft content, or suggest improvements; verify and edit AI outputs to ensure instructional soundness and accuracy.
• Document authoring standards, templates, and process steps to support consistent production and handoffs across the team.

Additional Job Responsibilities

• Support live virtual sessions or webinars as a co-facilitator or technical host when needed.
• Assist with basic multimedia editing (audio cleanup, image cropping) to finalize assets for courses.
• Help maintain a content library of reusable templates, interactions, and graphics.
• Participate in pilot projects for new authoring tools or learning formats and report operational impacts.
• Provide occasional troubleshooting support for learners encountering course playback or access issues.
• Contribute to peer reviews and share best practices within the Virtual Training and Design Team.

Qualifications

• 2–4 years of professional experience in instructional design, eLearning development, or a related role.
• Hands-on experience with Articulate 360 (Storyline, Rise), Adobe Creative Suite, and Camtasia, and familiarity with common eLearning interactions and templates.
• Practical knowledge of instructional design principles, learning objectives, and assessment design.
• Experience publishing and managing content in an LMS and understanding of SCORM/xAPI standards.
• Basic multimedia skills (audio recording/editing, image handling) and familiarity with asset preparation for web delivery.
• Strong written communication skills and ability to work with SMEs to clarify technical content.
• Bachelor’s degree in Instructional Design, Education, Communications, or a related field, or equivalent practical experience.

Benefits

• Health and financial benefits.
• Perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces.
• Encouragement of a better work-life balance with flexibility in work arrangements.
• Sponsorship of events throughout the year, including book clubs, external speakers, and hackathons.
• A company culture based on learning, support of an engaged team, and an inclusive environment where all employees are valued.