[Hiring] Instructional Design Lead @Logistics Management Institute

Role Description

LMI is seeking an experienced and innovative Instructional Design Lead to join our team in supporting the Department of Veterans Affairs (VA) implementation of the Genesys CX Cloud Contact Center technology. As the Instructional Design Lead, you will play a pivotal role in spearheading all aspects of curriculum development to enable the effective training of VA staff to use Genesys CX Cloud across diverse contact center (CC) environments. This includes:

• Creating modular learning paths tailored to specific roles.
• Designing Train-the-Trainer (TTT) programs.
• Ensuring compliance with Section 508 accessibility standards.

The ideal candidate will possess strong instructional design expertise, leadership skills, and experience creating role-specific, scalable, and reusable training solutions integrated into a learning management system (TMS). The work location is remote.

Qualifications

• Bachelor’s degree in Instructional Design, Education, or related field.
• At least 5 years of experience in instructional design or curriculum development.
• Expertise in adult learning theories and creation of modular, role-based training.
• Knowledge and experience with Section 508 and WCAG 2.1 accessibility compliance.
• Familiarity with eLearning and instructional authoring tools (e.g., Articulate Rise).
• Proficiency in using Learning Management Systems (LMS) for workforce training deployment and sustainment.
• Strong leadership, communication, and stakeholder collaboration skills.

Requirements

• Experience supporting Veterans Affairs (VA) or other federal agencies.
• Master’s degree in education, instructional design, or a related field.
• Certification in instructional design or related discipline.
• Deep knowledge and experience with Genesys CX Cloud and/or Genesys Beyond.
• Familiarity with branded curriculum development and working under strict branding and accessibility guidelines.

Benefits

• Target Salary Range: $83,000 - 144,000.

Company Description

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.