[Hiring] Implementation Trainer @Med A/Rx

Role Description

The Implementation Trainer is responsible for delivering workflow-driven training that supports client implementations and system adoption within Revenue Cycle Management (RCM) operations. This role ensures effective use of internal tools, processes, and workflows by aligning training to business outcomes and operational performance. The Implementation Trainer partners with implementation, training, and operational teams to support system adoption, optimize workflows, and drive ongoing user effectiveness across client implementations.

Qualifications

• Bachelor’s degree or equivalent relevant experience
• Experience in Revenue Cycle Management (RCM), preferably within Business Office operations such as insurance, self-pay, or collections
• Proven experience delivering virtual training, including instructor-led sessions and system training
• Experience supporting system implementations, process rollouts, or workflow adoption initiatives
• Strong communication and facilitation skills with the ability to engage diverse audiences
• Ability to analyze performance data and adjust training strategies to improve outcomes
• Proficiency with Microsoft Office and business systems, including revenue cycle or practice management platforms
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• High attention to detail and accuracy in training delivery and content

Requirements

• Experience developing training curriculum, job aids, and structured learning programs
• Experience working with Learning Management Systems (LMS), including course creation and reporting
• Familiarity with Benchmark workflows, tools, or similar RCM systems
• Experience in a training, instructional design, or enablement role within healthcare or RCM
• Certification or advanced knowledge in RCM specialties such as billing, insurance follow-up, or collections
• Experience conducting training needs analysis and performance evaluations
• Experience collaborating cross-functionally with implementation, operations, or project teams

Benefits

• Comprehensive paid training
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities