[Hiring] Home Care Training Coordinator @OLIVIA Professional Solutions

Role Description

Build the trainers who build our VAs. Every module you design and every cohort you coach turns a new virtual assistant into a confident, plug-and-play home care professional. At OLIVIA, training is our differentiation, and this role sits at the heart of it. You are not just teaching; you are shaping the standard.

This role is ideal for someone who has succeeded as a Home Care Scheduler, Staffing Coordinator, or Scheduling Manager and is passionate about helping others succeed. You will lead training programs for new and existing virtual assistants, with a primary focus on:

• Home care scheduling operations
• Caregiver staffing
• Client scheduling
• Scheduling software platforms

Your real-world experience will bridge the gap between theory and execution.

Qualifications

• Previous experience as a Lead Scheduler, Staffing Coordinator, Scheduling Manager, or Workforce Coordinator in the home care industry
• Prior experience creating SOPs, training materials, or instructional content
• Experience training, mentoring, coaching, or onboarding team members
• Strong organizational and documentation skills
• Comfort facilitating virtual training sessions via Zoom or Google Meet
• Tagalog and English bilingual communication skills
• Experience working with remote teams or virtual assistants
• Knowledge of HIPAA and home care compliance requirements

Requirements

• Facilitate live virtual training across OLIVIA's core curricula and the WellSky-focused universal scheduler certification
• Coordinate role-specific tracks for schedulers, recruiters, and home care admin support VAs
• Deliver one-on-one coaching for VAs who need extra support
• Maintain and improve existing training assets (module decks, Taglish narration scripts, knowledge checks, and assessments)
• Build new modules in response to client feedback, platform updates, and industry shifts
• Partner with the Service Experience Coordinator to translate recurring client issues into curriculum improvements
• Keep all content current on HIPAA, home care compliance, and platform best practices
• Identify VA skill gaps from client feedback, audits, and performance reviews
• Design targeted remediation plans or curriculum updates
• Maintain individual VA training records, certifications, and continuing education tracking
• Celebrate the wins
• Run a centralized, clearly versioned training library
• Track completion, assessment, and certification metrics across the workforce
• Report weekly to the Training & Development Manager and Director of Operations on training operations and program effectiveness

Benefits

• Shape the training engine of one of the fastest-growing home care VA staffing companies in the US
• Enjoy a direct line to leadership and a real seat at the table for strategic decisions about VA development
• Grow along career pathways into senior leadership, instructional design, or operations management
• Earn competitive compensation, performance bonuses, and meaningful professional development
• Join a team culture rooted in compassionate accountability, learning, and long-term growth

Minimum System Requirements

• Computer
  • Operating System: Windows 10 / Windows 11 or latest macOS
  • CPU: Windows: Intel i5 (8th Gen+) or AMD Ryzen 5+; Apple/MacBook: Intel i5+ or Apple M1 chip or newer (M2, M3, etc.)
  • Memory: 8 GB+ (16 GB ideal for multitasking)
  • Storage: 256 GB SSD/HDD
• Internet, Primary Connection
  • Download and Upload: Minimum 85 Mbps each, verified via live speed test at the IT System Check
  • Type: DSL or Fiber
  • Ownership: home-owned/in-house DSL, Fiber, or Cable
  • Recommended Plan: at least 150 Mbps advertised
  • Connection: Wired (Ethernet) recommended for the check; WiFi is acceptable if it meets the threshold at test time
• Internet, Backup Connection
  • Download and Upload: Minimum 50 Mbps each, verified via live speed test
  • Recommended Plan: at least 100 Mbps advertised
  • Acceptable Options: home WiFi from major providers, a strong 5G/LTE data hotspot, or an LTE antenna-type router
• Backup Power
  • Acceptable Sources: gas or diesel generator; high-powered inverter; or a heavy-duty power bank
  • Duration: must power both computer and internet for 8 to 9 hours
• Peripherals and Workspace
  • Headset & Microphone: USB noise-cancelling set
  • Camera: 720p minimum, 1080p recommended for Zoom/Google Meet
  • A quiet, well-lit workspace with no heavy background noise

Ready to Join Us?

Fill out the quick application form and attach your resume. Your next chapter with OLIVIA starts here.