[Hiring] Graduate Student Success Advisor @Post University

Role Description

The Graduate Student Success Advisor (SSA) is a critical member of Post University’s academic success and retention efforts for both online ADP students. The Grad SSA provides a consistent point of contact to a student from when the student gets enrolled in classes at the University to graduation. This person proactively builds a trusting and supportive relationship with new students at the beginning of a student’s studies and carries that relationship through to graduation. Through counseling and positive coaching, the Grad SSA works with a student to overcome barriers impeding adult students from reaching their academic and career goals. The Grad SSA is both a champion for student success and the University brand.

Remote Work Requirements

• This position offers the option to work remotely.
• Candidates must connect equipment directly to their home router (Post provides a 50-foot Ethernet cable; no wireless connections).
• Minimum internet requirements include:
  • 25 Mb download speed
  • 15 Mb upload speed
  • Latency below 40 for reliable audio quality
• Candidates are responsible for ensuring their internet meets these standards before the start date.
• A dedicated, quiet home workspace free from distractions is also required.

Pay Rate

$21.64/hour, $45,000.00/annually

Essential Functions

• Proactively develop and maintain a positive and supportive relationship with students that welcomes them to our learning community, creates bonds with the University, and ensures that students have a consistent student service resource.
• Communicate directly, effectively, and often with all assigned students to keep them connected with us, informed, and engaged in an open conversation through to graduation.
• Leverage University technology systems to enhance relationships with students.
• Communicate positively and effectively with students by phone.
• Respond promptly to student questions and requests (typically same day) by telephone, email, and text.
• Advocate for student needs across all departments of the University; actively and independently own and manage your student caseload.
• Use University systems to track and assess how your assigned students progress towards graduation/completing their program and regularly report these metrics to management.
• Analyze student data from internal systems and external sources to create information that your team and management can use to improve the student experience and the services we provide.
• Proactively and creatively work independently and as a Student Success Advisor team member to identify barriers to students’ academic success and develop solutions that improve retention.
• Introduce and train students on University systems (e.g., Student Portal, Blackboard, and Registration).
• Accurately communicate and support the University's academic and University policies.
• Provide students with guidance related to academic progress, course selection, degree selection, and work/life/study issues.
• Coach and offer counsel to students on strategies for success, overcoming hurdles/objections, and productive interactions with the university.
• Perform other related duties as assigned.

Qualifications

• A bachelor’s degree is required, and a master’s degree is a plus.
• Engaging and dynamic phone presence with excellent email communication skills; clear and concise writing ability is a must.
• Self-starter - shows initiative and demonstrates the ability to work independently and as a team member to achieve organizational goals.
• Energetic and goal-oriented with a strong interest in working in a fast-paced environment that requires multitasking.
• Dedicated to student success, urgent-driven, and responsive to students and colleagues.
• Ability to use and quickly learn existing and new technologies, including but not limited to Blackboard, social media, CRM, Microsoft Office Products, etc.
• Excellent organization skills and ability to keep consistent contact with student caseload.
• Ability to connect and develop relationships with adult students.
• Accountable: holds themselves and colleagues to high ethical standards.
• Creates a positive culture and environment through attitude and behavior.
• Ability to work evenings and weekends preferred.

Work Schedule

Monday to Friday, 9:30 - 6:30 PM, with 30 min or 60 min lunch, or 8.5/day, with 1 required late night, 11:00 - 8, and occasional weekend hours as needed for student support and aligned with term starts.